Beverly Boggs
Nashville,Tennessee
Summary
Resourceful and meticulous recruiter with several years of experience communicating and collaborating effectively with all levels of personnel, agencies, hiring managers and candidates to maximize talent quality. Solutions-oriented relationship builder focused on cultivating and maintaining industry partnerships to maintain consistent candidate pipeline.
Overview
9
9
years of professional experience
Work History
Recruiting Coordinator
CGI
03.2022 - 07.2024
- Improved recruitment efficiency resulting in a $50,000 cost saving annually
- Enhanced candidate experience, increasing candidate satisfaction scores by 30%
- Coordinated recruitment processes for 500 plus job openings annually
- Managed recruitment events for over 40 universities nationwide
- Reduced time-to-hire by 20% by optimizing recruitment workflows and interview scheduling
- Increased offer acceptance rate by 15% by developing targeted candidate engagement strategies
Talent Acquisition Contact Center Agent
Aramark
09.2020 - 03.2022
- Provided excellent customer service via phone, email, and customer relationship management (CRM) tools
- Improved candidate sourcing efficiency, resulting in a 15% cost reduction per hire
- Handled recruitment activities for over 500 positions annually across multiple locations
- Coordinated recruitment for a team of 50+ recruiters across various states
- Reduced recruiting cycle time by 20% by implementing streamlined communication protocols
- Enhanced candidate experience scores by 25% by introducing personalized onboarding processes
Human Resource Coordinator
Aramark
10.2019 - 09.2020
- Managed a talent pool of 500+ candidates across various departments
- Handled 50+ open requisitions monthly for multiple departments
- Streamlined onboarding process, resulting in a 25% decrease in time-to-hire
- Managed a candidate pipeline exceeding 1,000 candidates, utilizing a CRM system
- Achieved a 90% offer acceptance rate by enhancing candidate experience through targeted communication strategies
- Improved recruitment efficiency, reducing time-to-hire by 30% for high-volume positions
Human Resource Associate
Aramark
10.2018 - 10.2019
- Matched qualified candidates to appropriate talent pipelines or requisitions
- Processed over 5,000 applications per year with a high level of accuracy
- Reduced onboarding time by 30% by streamlining the orientation process
- Achieved a 95% candidate satisfaction rate by enhancing feedback mechanisms and communication channels
- Reduced onboarding time by 30% by refining hiring procedures and documentation processes
- Increased quality of hires by 30% by optimizing job description templates and candidate assessments
Payment Services
Aramark
09.2016 - 10.2017
- Performed research and analysis necessary to provide solutions to questions or concerns related to payroll, accounts payable
- And travel and entertainment expense reimbursement
- Maintained concise and complete call documentation on incidents using the Service Now technology
- Boosted department efficiency by 40% by automating routine payment tasks
Customer Service Representative
ICare
07.2016 - 09.2016
- Increased order processing efficiency by 20% by managing 500 daily inbound calls and emails for iCare gift customers
- Developed and maintained a proficient working knowledge of the iCare Gift Services systems, policies, and procedures
- Navigated through multiple systems and websites; educated customers on how to leverage online tools, when appropriate
Customer Service Representative
WellCare Health Plans
10.2015 - 03.2016
- Assisted in the education of new members and the re-education of existing members regarding health plan procedures
- Logged, tracked, and appropriately documented all issues utilizing online systems and procedures, and in accordance with all
- Applicable guidelines and requirements
- Reduced average call handling time by 15%, resulting in a 20% increase in customer satisfaction
- Resolved 95% of escalated issues on first contact, improving overall service efficiency
- Achieved a 10% boost in policy renewals by coordinating with internal teams
- Increased customer retention rate by 25% by creating personalized service follow-up protocols
Education
Human Resource Management Diploma - Human Resources Management
Post University
Waterbury, CT12-2021
Skills
- Recruitment
- Resume Screening
- Excel spreadsheets
- Goal-Oriented
- Calendar Management
- Candidate Sourcing
- Strategic Planning
- Human Resources
- Applicant tracking
- Candidate tracking
- Interview scheduling
- Social Media Recruiting
- Tracking spreadsheets
- Compliance knowledge
- Administrative Skills
Timeline
Recruiting Coordinator
CGI
03.2022 - 07.2024
Talent Acquisition Contact Center Agent
Aramark
09.2020 - 03.2022
Human Resource Coordinator
Aramark
10.2019 - 09.2020
Human Resource Associate
Aramark
10.2018 - 10.2019
Payment Services
Aramark
09.2016 - 10.2017
Customer Service Representative
ICare
07.2016 - 09.2016
Customer Service Representative
WellCare Health Plans
10.2015 - 03.2016
Human Resource Management Diploma - Human Resources Management
Post University