Beverly BrownTate
Baltimore
Summary
Accomplished Customer Experience Manager at Macy's, adept in collaborative teamwork and leveraging analytical data insights to enhance customer satisfaction and operational efficiency. Proven track record in fostering professional growth, driving cost reductions, and significantly improving service delivery standards. Skilled in understanding customer needs and implementing effective solutions, ensuring positive outcomes and employee productivity.
Overview
21
21
years of professional experience
Work History
Customer Experience Manager
Macy's
11.2016 - Current
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Medical Assistant
One Heart LLC.
02.2012 - 06.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Supervising Manager
Walmart
03.2004 - 05.2012
- Delivered measurable results in cost reduction initiatives without sacrificing quality or customer satisfaction levels.
- Increased staff retention through competitive compensation packages, comprehensive benefits, and opportunities for professional development.
- Enhanced employee productivity through regular performance evaluations and tailored training programs.
- Implemented robust quality control measures to maintain high standards of service delivery consistently.
Education
No Degree - Medical Billing Coading
Brightwood Community College
Baltimore, MD02-2016
No Degree - Medical Assistant
Brightwood Community College
Baltimore, MD06-2012
GED -
Florida State Board Of Education
Tallahassee, FL10-1996
Skills
- Collaborative Teamwork
- Customer Feedback Analysis
- Understanding Customer Needs
- Analytical Data Insights
Timeline
Customer Experience Manager
Macy's
11.2016 - Current
Medical Assistant
One Heart LLC.
02.2012 - 06.2016
Supervising Manager
Walmart
03.2004 - 05.2012
No Degree - Medical Billing Coading
Brightwood Community College
No Degree - Medical Assistant
Brightwood Community College
GED -
Florida State Board Of Education
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