Sierra Irwin
Longview
Summary
Results-driven professional with extensive experience in leading diverse teams and implementing customer feedback analysis. Expertise in employee supervision and decision-making, contributing to improved customer retention and enhanced operational efficiency.
Overview
15
15
years of professional experience
Work History
Customer Experience Manager
Michaels Arts and Crafts
11.2017 - 03.2026
- Led cross-functional teams to streamline operations, improving overall customer experience.
- Managed diverse team of customer service representatives, fostering inclusive environment that valued different perspectives.
- Trained and mentored staff on best practices for customer engagement and support.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
Team Lead
Stein Mart
08.2011 - 04.2016
- Led team in achieving sales targets through effective training and performance management.
- Streamlined inventory processes, resulting in improved stock accuracy and reduced discrepancies.
- Provided mentorship to junior staff, fostering a collaborative and high-performing team environment.
- Oversaw daily operations to ensure efficient team performance and customer satisfaction.
Education
High School Diploma -
Little Elm High School
Little Elm, TXSkills
- Collaborative teamwork
- Customer feedback analysis
- Customer-centric approach
- Customer retention strategies
- Employee supervision
- Team recruiting and hiring
- Decision-making
Accomplishments
- Supervised team of 10-15 staff members.
- Selected for training toward a Store Manager role based on strong performance and leadership potential. Gained hands-on experience in daily operations, staff supervision, scheduling, inventory control, and customer service management. Demonstrated the ability to lead by example, support team development, and uphold company standards while preparing to take on full managerial responsibilities.
Timeline
Customer Experience Manager
Michaels Arts and Crafts
11.2017 - 03.2026
Team Lead
Stein Mart
08.2011 - 04.2016
High School Diploma -
Little Elm High School