Beverly Burnett
Cedar Hill
Summary
Results-driven professional with 20+ years of experience in customer service and client management. Proven ability to resolve inquiries, collaborate across teams, and deliver exceptional service in fast-paced environments. Skilled in title examinations, document analysis, compliance, and managing multiple priorities.
Overview
25
25
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Title Examiner, Full-Time
Mortgage Connect, LP (Hours per week: 40)
Coraopolis
04.2025 - 08.2025
- Reviewed and verified legal and financial documentation for accuracy and compliance.
- Researched records to identify discrepancies and escalated issues to minimize risk.
- Prepared summaries and maintained records to facilitate audits and support internal decisions.
Title Examiner, Full-Time
Capital Title of Texas, LLC (Hours per week: 40)
Plano
04.2020 - 11.2023
- Executed high-volume title searches and resolved discrepancies for accurate, compliant reports.
- Reviewed legal documents to ensure alignment with regulatory standards.
- Prepared detailed reports within tight deadlines to facilitate timely real estate transactions.
Title Examiner, Full-Time
Fidelity National Title Group (Hours per week: 40)
Irving
04.2015 - 04.2020
- Examined titles and prepared compliant reports; reviewed purchase agreements for accuracy.
- Managed high-volume workloads, resolved title defects, and collaborated across teams.
- Trained junior staff and improved processes, reducing defects by 15% and increasing efficiency by 10%.
Client Service Professional, Part-Time
H&R Block (Hours per week: 20)
Garland
01.2001 - 04.2020
- Delivered front-office customer service during peak tax season, addressing inquiries across multiple channels.
- Managed scheduling, client documentation, and office operations to enhance sales and repeat business.
- Updated appointment system to improve efficiency, reducing wait times by twenty-seven percent.
Education
Master of Public Administration - Non-Profit Management
Grand Canyon University
Phoenix, AZ 05.2025 - 02.2026
BBA - Business Management
Jarvis Christian College
Hawkins, TX 08.1986 - 05.1991
Skills
- Client relationship management
- Effective communication
- Problem solving
- Team collaboration
- Organizational skills
- Multitasking and prioritization
- Adaptability
- Customer service excellence
Certification
- All-Lines Adjuster License, Texas
- Notary Public, Texas
Affiliations
Delta Sigma Theta Sorority, Incorporated
Timeline
Master of Public Administration - Non-Profit Management
Grand Canyon University
05.2025 - 02.2026
Title Examiner, Full-Time
Mortgage Connect, LP (Hours per week: 40)
04.2025 - 08.2025
Title Examiner, Full-Time
Capital Title of Texas, LLC (Hours per week: 40)
04.2020 - 11.2023
Title Examiner, Full-Time
Fidelity National Title Group (Hours per week: 40)
04.2015 - 04.2020
Client Service Professional, Part-Time
H&R Block (Hours per week: 20)
01.2001 - 04.2020
BBA - Business Management
Jarvis Christian College
08.1986 - 05.1991