Summary
Overview
Work History
Education
Skills
Timeline
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Beverly Cole

Beverly Cole

Fischer

Summary

Dynamic Veterans Claims Expert with a proven track record at the Texas Veterans Commission and VA, excelling in claims processing and customer service. Recognized for enhancing claim efficiency and accuracy through meticulous documentation and effective communication. Adept at training teams and fostering collaboration, ensuring compliance while demonstrating professionalism and empathy in all interactions.

Experienced with claims processing, customer service, and administrative tasks. Utilizes critical thinking and problem-solving to address claim issues efficiently. Track record of effective communication and teamwork in fast-paced environments.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

31
31
years of professional experience

Work History

Veterans Claims Assistant

Texas Veterans Commission
01.2021 - 04.2022
  • Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
  • Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
  • Ensured compliance with VA policies and regulations through meticulous documentation of claim files.
  • Created and updated TVC tracking spreadsheets.
  • Generated, posted and attached information to claim files.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Checked documentation for accuracy and validity on updated systems.

Veterans Claims Examiner

Department Of Veterans Affairs, Veterans Benefits Admin
06.1991 - 11.2019
  • Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
  • Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
  • Developed and generated awards for compensation, pension and education
  • Authorized awards for compensation and pension
  • Applied innovated methods of claims processing while part of a self-directed team.
  • Provided certification training regarding Business Process Re-engineering and Total Quality Management
  • Reviewed medical evidence to determine service connection, special monthly compensation and pension as well as assigning the correct disability evaluation
  • Processed appeals with de novo review authority
  • Conducted personal hearings
  • Issued Appeals Rating Decisions, Statements of the Case, Supplemental Statements of the Case and Certification to the Board of Veterans Appeals
  • Processed Remands generated by the Board of Veterans Appeals
  • Conducted Quality Review of Rating Decisions
  • Provided weekly training the Rating Specialists a the Regional Office as well as local and national training for Rating Specialists, Decision Review Officers and Quality Review Specialists
  • Provided training to County Veterans Service Offices, Texas Veterans Commission Service Officers and other Veterans Organizations

Education

Bachelor of Arts - Psychology, Education And Political Science

Sam Houston State University
Huntsville, TX
12-1983

Skills

  • Claims processing
  • Training
  • Policy interpretation
  • Decision-making
  • Documentation review
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Adaptability and flexibility
  • Verbal and written communication
  • Medical terminology
  • Interpersonal skills
  • Analytical and critical thinking
  • Professionalism
  • Quality control
  • Eligibility determination
  • Professional demeanor

Timeline

Veterans Claims Assistant

Texas Veterans Commission
01.2021 - 04.2022

Veterans Claims Examiner

Department Of Veterans Affairs, Veterans Benefits Admin
06.1991 - 11.2019

Bachelor of Arts - Psychology, Education And Political Science

Sam Houston State University

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Beverly Cole