Kristen L Miller
Muskogee,OK
Overview
22
22
years of professional experience
Work History
Veterans Claims Examiner
Department of Veterans Affairs
Muskogee, USA
02.2009 - 04.2025
- Adjudicated veterans' claims by determining case-specific qualifications for processing.
- Stayed up to date with constant changes to laws, regulations, and policies to ensure accurate processing of each claim.
- Communicated in person, via phone, or email with claimants and school officials for information required to complete claim.
- Provided assistance and answers to fellow coworkers for any questions they had about processing more complex claims.
- Calculated and issued payments based on various eligibility factors according to guidelines for different benefit options.
- Reviewed pending claims for accuracy and authorized final processing decisions.
- Prepared letters to the claimant detailing actions we may have taken or decisions we may have made concerning each claim.
Tax Preparer
Jackson Hewitt
Muskogee, Oklahoma
12.2007 - 02.2009
- Prepared individual and business tax returns for clients.
- Reviewed financial documents for accuracy and compliance with tax laws.
- Assisted customers with any questions they had about their taxes or filing status.
- Maintained client confidentiality while managing sensitive financial information.
Loan Processing Manager
Dixie Finance
Muskogee, Oklahoma
12.2006 - 12.2007
- Reviewed loan applications for accuracy and completeness.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Drafted loan contracts and explained contract terms to clients.
- Trained new team members on loan processing, credit analysis, and daily procedures.
- Filed legal action against delinquent accounts and appeared in court on behalf of the company.
Unemployment Claims Assistant
Workforce Oklahoma
Muskogee, OK
10.2003 - 06.2004
- Greeted customers and guided them through job seeking procedures.
- Assisted clients filing for unemployment benefits with inquiries regarding claim statuses and expectations.
- Processed unemployment claims using state databases.
- Answered company switchboard to direct incoming calls appropriately.
Education
Bachelor's degree - Criminal Justice
Northeastern State University
Tahlequah, OK04-2025
Some college - Pre-Law
Connors State College
Warner, OKSkills
- Claims processing
- Investigative skills and attention to detail
- Tax preparation
- Verbal and written communication
- Customer service
- Credit analysis and loan servicing
- Microsoft office proficiency
- Legal compliance
Timeline
Veterans Claims Examiner
Department of Veterans Affairs
02.2009 - 04.2025
Tax Preparer
Jackson Hewitt
12.2007 - 02.2009
Loan Processing Manager
Dixie Finance
12.2006 - 12.2007
Unemployment Claims Assistant
Workforce Oklahoma
10.2003 - 06.2004
Bachelor's degree - Criminal Justice
Northeastern State University
Some college - Pre-Law
Connors State College