Glenda Clayton

I was responsible for authorizing payment of claims adjudicated by Veteran Service Representatives to ensure all applicable federal laws and regulations were applied fairly and correctly and payment of claims were accurately processed.

I regularly trained new employees and was a point of contact for questions on all types of claims and procedures.

I was responsible for answering questions and explaining benefits to both claimants and their representatives both on the phone and in person.  I handled all customer relation issues is a racious manner and in accordance with government policies.  I received awards for providing excellent and accurate customer service.

I held hearings and prepared cases for the appeals court.

I was responsible for processing adjustments to a variety of types of federal tax returns.  I calculated tax, penalties and interest on all types of tax cases.

I was called upon on regularly to help in the customer service department answering questions and explaining the law as it related to individual tax cases and adjustments to returns.  

I worked on a team and frequently trained other employees.

I worked as a trained soldier in several military intelligence units as a Korean Linguist.

I was responsible forn intercepting and translation foreign radio communications. 

I worked seasonally at greenhouse for two summers as a customer service representative and cashier.  Some of my responsibilities are listed below.




• Operated a cash register for cash, check and credit card transactions with accuracy.
• Stocked and replenished merchandise according to store merchandising layouts.
• Priced merchandise, stocked shelves and took inventory of supplies.
• Cleaned and organized the store, including the checkout desk and displays.
  
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register. I was responsible for balancing the register and making the bank deposits at the end of each day.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Verified that all customers received receipts for their purchases.
• Followed merchandising guidelines to present visually appealing displays.
• Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Determined customer needs by asking relevant questions and listening actively to the responses.
• Maintained established merchandising standards, sales floor and promotional displays.
• Preserved a perfect attendance record for the two summers I was scheduled to work.