Beverly C Smith
Clerical/Office Support
EASLEY,SC
Summary
Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
18
18
years of professional experience
Work History
Operations Manager
Express Employment Professionals-Greenville
07.2013 - Current
- Greeting applicants and visitors with a smile, assisting applicants with the application & testing process, answering phones and other administrative duties.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Front desk, Sales Coordinator
Crestmark Bank
10.2010 - 06.2013
- Support for the Business Development Officers
stay at home mom
Stay at home mom
02.2009 - 10.2010
- Had a newborn
Recruiter
Pridestaff
01.2008 - 02.2009
- Placing candidates in the right job
Education
High School -
Skills
Team leadership
Staff management
Organizational management
Data analysis
Decision-making
Customer retention
Management
Strategic planning
Inventory management
Workflow optimization
Client relationships
Staff training
Timeline
Operations Manager
Express Employment Professionals-Greenville
07.2013 - Current
Front desk, Sales Coordinator
Crestmark Bank
10.2010 - 06.2013
stay at home mom
Stay at home mom
02.2009 - 10.2010
Recruiter
Pridestaff
01.2008 - 02.2009