Beverly Harris
West Memphis,AR
Summary
Dynamic Program Eligibility Specialist I with a proven track record at Workforce Connections, excelling in client engagement and confidentiality. Skilled in effective communication and data entry, I consistently deliver exceptional customer service while ensuring compliance with regulations. Recognized for my attention to detail and problem-solving abilities, I enhance operational efficiency and client satisfaction.
Overview
2
2
years of professional experience
Work History
Program Eligibility Specialist I
Workforce Connections (State of Arkansas)
03.2025 - Current
- Greet and welcome visitors, providing a positive first impression of the company
- Direct visitors to the appropriate departments
- Maintain an organized front desk area, including managing the visitor sign-in process
- Performed Unemployment Insurance duties including scanning and releasing identifications to the correct claim
- Respond to inquiries and assist clients with completing forms and gathering required information.
- Refer clients to other agencies or services as needed (e.g., housing, employment).
- Maintain confidentiality and ensure compliance with federal, state, and local regulations.
Security Officer
GardaWorld Security Systems
06.2024 - 03.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored surveillance cameras and alarm systems, promptly responding to any suspicious activity
- Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
- Maintained accurate logs of all incidents, accidents, and daily activities
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Administrative Assistant II
Arkansas Division of Workforce Services
08.2023 - 08.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Operated and maintained postage meter machines to accurately weigh and apply correct postage to outgoing mail.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
Associate of Science - Applied Health
Arkansas State University Mid-South
West Memphis, AR05-2025
Certificate - Phlebotomy
Arkansas State University Mid South
West Memphis12-2020
Certificate - Forklift
Arkansas State University Mid-South
West Memphis, AR10-2024
Certificate - CPR
Arkansas State University Mid-South
West Memphis, AR10-2024
High School Diploma -
Hope Works Adult Education
Memphis, TN12-2019
Skills
- Verbal and written communication
- Confidentiality
- Effective communication skills
- Documentation and paperwork
- Data entry
- Knowledgeable in Microsoft Office
- Telephone etiquette
- Applicant engagement
- Income verification
- Customer service
- Attention to detail
- Problem-solving abilities
Timeline
Program Eligibility Specialist I
Workforce Connections (State of Arkansas)
03.2025 - Current
Security Officer
GardaWorld Security Systems
06.2024 - 03.2025
Administrative Assistant II
Arkansas Division of Workforce Services
08.2023 - 08.2024
Associate of Science - Applied Health
Arkansas State University Mid-South
Certificate - Phlebotomy
Arkansas State University Mid South
Certificate - Forklift
Arkansas State University Mid-South
Certificate - CPR
Arkansas State University Mid-South
High School Diploma -
Hope Works Adult Education
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