Beverly Haun
Pickton
Summary
Dedicated operations analyst with a proven track record in client relations management, ensuring exceptional customer experiences and data-driven decision-making.
Overview
26
26
years of professional experience
Work History
Senior Specialist Operations Analyst
AT&T Services, Inc.
Dallas, TX
03.2014 - 03.2026
- Cultivated robust client relationships by delivering exceptional customer service and initiating proactive communication efforts.
- Adhered to company policies and procedures to ensure high-quality work delivery.
- Enhanced customer experience by delivering exceptional services and resolving issues efficiently.
- Optimized data accuracy by implementing rigorous attention to detail in data management processes.
- Followed all company policies and procedures to deliver quality work.
Vendor Manager UVerse
AT&T
Dallas, TX
05.2008 - 03.2014
- Managed vendor relationships to ensure compliance with contractual obligations and performance standards.
- Partnered with Training Development Team to create Intro to AT&T Telecom Training for offshore agents
- Analyzed vendor performance metrics to identify areas for improvement and drive strategic initiatives.
- Conducted bi-weekly monitoring sessions for outbound calls.
- Improved vendor relationships with consistent communication and performance feedback.
Project Manager - Events
AT&T
Dallas, TX
06.2004 - 03.2008
- Oversaw administrative functions within BSC communications/events office, maintaining confidentiality and exercising sound judgment. Facilitated meeting coordination and arranged travel logistics to enhance operational efficiency.
- Processed invoices and maintained monthly expense reports for Associate Director and Area Manager. Assisted in planning support for BCS events, including Focus and Executive Summit. Created reports, spreadsheets, and organization charts using Excel, Microsoft Word, and PowerPoint.
- Directed all facets of BCS event ticket management to ensure seamless budget allocation, distribution, catering services for suites, and parking logistics for each venue.
Customer Service Representative
AT&T
Dallas, TX
03.2000 - 06.2003
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to streamline communication processes, improving response times.
- Mentored new representatives, providing training on company policies and customer engagement techniques.
- Executed retrieval and compilation of sales data to generate quadrant analysis reports for Dallas complex sales office.
Education
Business Administration
Baptist University of America
Decatur, GASkills
- Data-driven decision making
- Documentation management
- Client Relations Management
- Professionalism
- Interpersonal skills
- Self motivation
- Interpersonal communication
- Attention to detail
- Effective communication
Timeline
Senior Specialist Operations Analyst
AT&T Services, Inc.
03.2014 - 03.2026
Vendor Manager UVerse
AT&T
05.2008 - 03.2014
Project Manager - Events
AT&T
06.2004 - 03.2008
Customer Service Representative
AT&T
03.2000 - 06.2003
Business Administration
Baptist University of America