Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Beverly Jones

Medford,OR

Summary

Proven professional with a track record of enhancing customer satisfaction and streamlining operations at Walmart. Demonstrates strong communication skills and professionalism, excelling in project management and safe driving practices. Achieved significant improvements in efficiency and safety, contributing to a positive and results-driven work environment.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Amazon Flex Driver

Amazon
07.2024 - Current
  • Handled packages responsibly, reducing instances of damage or loss during transit.
  • Followed all company policies and procedures, maintaining a strong record of compliance with Flex Driver standards.
  • Increased customer satisfaction with timely deliveries and accurate package handling.
  • Resolved delivery issues proactively by communicating with customers and providing updates on estimated arrival times.
  • Utilized navigation tools for efficient route planning, minimizing delays due to traffic or road closures.

AP Operations Team Associate

Walmart
03.2017 - 05.2024
  • Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
  • Mentored junior associates in best practices for project management, time management, and problem-solving techniques.
  • Checked in and Managed Vendors and Merchandisers
  • Processed claims and store reclamation
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Collected, arranged, and input information into database system.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Stocked and organized shelves
  • Performed customer service
  • Followed shipping and receiving procedures for goods and materials.

Stocking Team Associate

Walmart
10.2013 - 03.2017
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
  • Developed strong cooperative relationships with coworkers and managers.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Pursued learning opportunities to advance knowledge and take on leadership position.

Receiving and Reclamation

Walmart
08.2004 - 09.2013
  • Maintained a safe and organized work environment, reducing workplace accidents and injuries.
  • Improved team productivity by providing ongoing training and support for staff members.
  • Developed strong relationships with vendors and carriers, fostering better communication and timely deliveries.
  • Contributed towards the overall company sustainability goals by promoting practices like recycling of packaging materials and reducing energy consumption within the warehouse.

Floral Department Associate/Manager

Walmart
08.2002 - 08.2004
  • Trained colleagues on best practices related to company policies and procedures.
  • Managed complex projects from inception to completion, ensuring timely delivery of required outcomes.
  • Maintained the Floral department and made Floral arrangements
  • Developed strong rapport with customers and created positive impression of business.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Cashier

Walmart
06.2000 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

High School Diploma -

Mancos High School
Mancos, CO
05.1995

Skills

  • Strong Communication Skills
  • Safe Driving Practices
  • Reliability and punctuality
  • Vehicle maintenance knowledge
  • Professionalism and Courtesy
  • Cannabis Home Grow Indoor soil/hydroponic and Outdoor
  • Basic knowledge of strains and how they affect the body
  • Basic Cannabis trimming skills

Accomplishments

Co-author of the Grim Sorcery Series: Deadly Connections

Proofread and edited the manuscript

Purchased ISBNs

Acquired a Copyright

Published on Amazon.com

Currently writing the next book in the series.

Certification

  • Department Manager Training, Walmart - 2017
  • Claims Area Specific Training - 2017
  • Licensed Equipment Operator - 2001-2024

Safety Accident-Free Walmart - 2000-2024

  • Licensed OLLC Marijuana Workers Permit- Exp:7/72029

Languages

English
Native or Bilingual
Portuguese
Elementary
Spanish
Elementary

Timeline

Amazon Flex Driver

Amazon
07.2024 - Current

AP Operations Team Associate

Walmart
03.2017 - 05.2024

Stocking Team Associate

Walmart
10.2013 - 03.2017

Receiving and Reclamation

Walmart
08.2004 - 09.2013

Floral Department Associate/Manager

Walmart
08.2002 - 08.2004

Cashier

Walmart
06.2000 - 08.2022

High School Diploma -

Mancos High School

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