Open To Work
Iyanna Brown
Human Resouce Officer
Owings Mills,MD
Summary
Detail-oriented driver with extensive experience in adhering to safety protocols and ensuring package integrity. Recognized for strong communication skills and the ability to manage multiple tasks efficiently.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Amazon Flex Driver
Amazon Flex
Owings Mills, Maryland
01.2025 - Current
- Delivered packages efficiently to designated locations within assigned timeframes.
- Navigated routes using Amazon's delivery app for optimal efficiency.
- Ensured package integrity by inspecting items before delivery.
- Communicated with customers regarding delivery status and updates.
- Executed time management strategies to consistently complete multiple deliveries daily.
- Collaborated with fellow drivers to enhance delivery processes.
- Followed safety protocols while driving and handling packages.
- Adjusted schedules and routes to meet service demands.
- Addressed emergency situations swiftly to uphold passenger safety.
- Engaged customers positively to enhance company service awareness and satisfaction.
- Stayed up-to-date on new routes or changes in existing ones in order to optimize efficiency.
- Maintained valid driver's license, registration, and insurance documents according to local regulations.
- Provided excellent customer service by responding promptly to inquiries and feedback.
- Followed all safety protocols while on the road and adhered to traffic laws at all times.
- Attended mandatory training sessions provided by the company for continued professional development.
- Kept accurate records of trips, including mileage, fuel costs, repair expenses.
- Transported passengers to and from their destinations in a safe and timely manner.
- Checked for accuracy of customer orders prior to delivery.
- Ensured that all cargo was securely loaded and unloaded safely.
- Resolved customer complaints in a courteous manner while following established guidelines.
- Managed multiple tasks simultaneously while keeping organized records of job activities.
- Adhered strictly to company policies and procedures related to customer service standards.
- Performed basic vehicle repairs when necessary such as changing tires or jump starting batteries.
- Delivered goods and services to customers on time and in excellent condition.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Assisted in loading and unloading vehicles to ensure safe transport of goods.
- Drove trucks to and from job sites to deliver supplies.
- Achieved consistently high customer scores due to exceptional service.
- Presented order bills and collected payments for deliveries.
Door Dash Delivery Driver
DoorDash
Owings Mills, Maryland
02.2021 - Current
- Delivered food to customers promptly and accurately.
- Communicated with customers to confirm order details and delivery times.
- Navigated efficiently using GPS technology for optimal routes.
- Maintained vehicle cleanliness and ensured safety regulations compliance.
- Handled customer inquiries and resolved delivery issues effectively.
- Worked collaboratively with restaurant staff to ensure order readiness.
- Managed time effectively to meet tight delivery deadlines consistently.
- Adapted quickly to changing conditions and traffic patterns during deliveries.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Delivered on-time shipments and resolved customer issues to enhance service satisfaction.
- Kept accurate logs of all deliveries and trips.
- Contacted customers prior to delivery to coordinate delivery times.
- Resolved customers' complaints regarding products or services.
- Obtained receipts or signatures for delivered goods and collected payment for services.
- Collected money, provided change and recorded transactions on receipts.
- Recorded deliveries and daily sales transactions.
- Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
- Informed regular customers of new products or services and price changes.
- Built strong relationships with customers in fast-paced environments to ensure repeat business.
- Surpassed sales goals consistently, contributing to increased profitability in assigned territory.
- Issued sales promotion materials to customers to boost sales.
- Supplied wide range of customers with key products in alignment with specified amounts and schedules.
- Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
- Organized merchandise and sales promotion displays to attract customers.
- Cross-sold additional products to customers depending upon merchandise needs.
- Reviewed lists of station drops, dealers or customers, loading trucks with appropriate deliverables.
- Refilled vending machines and removed outdated food products.
- Identified prospective customers by using business directories and following leads from existing clients.
- Cold-called prospective customers to provide details on company services or products.
Human Resource Generalist
Genesis Engineering Solutions Inc.
Lanham, Maryland
08.2022 - 02.2026
- Streamlined employee onboarding processes and orientation programs at Genesis Engineering Solutions to enhance new hire integration.
- Facilitated training sessions to enhance staff skills and compliance with company policies.
- Coordinated recruitment efforts, including job postings and candidate screenings, to identify top talent for various positions.
- Developed and maintained employee records using HR information systems for efficient data management.
- Handled employee relations issues, providing guidance and support to resolve conflicts effectively.
- Assisted in the implementation of performance appraisal systems to evaluate employee contributions.
- Ensured compliance with labor laws and regulations, maintaining a culture of safety and respect.
- Collaborated with management to design and execute workforce planning initiatives aligned with business needs.
- Developed and maintained job descriptions, performance evaluation forms, employee handbooks, and other HR related documents.
- Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
- Interviewed candidates for hiring and facilitated exit interviews to gather feedback.
- Coordinated employee benefits including health insurance plans, 401k savings plan, vacation and sick leave policies and other programs.
- Participated in career fairs or recruiting events at local colleges and universities for talent acquisition purposes.
- Developed wellness programs to enhance employee engagement and morale, fostering a positive workplace culture.
- Responded promptly to inquiries from internal staff members regarding employment matters.
- Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
- Facilitated conflict resolution between employees through mediation sessions or counseling services.
- Managed payroll processing functions including timekeeping records, deductions and tax withholding calculations.
- Advised managers on effective methods for handling disciplinary actions or terminations.
- Maintained up-to-date knowledge of current trends in Human Resources management techniques and strategies.
- Analyzed organizational structure to determine staffing needs based on workload requirements.
- Assisted with recruitment efforts by sourcing candidates through various channels such as LinkedIn, Indeed, Glassdoor.
- Collaborated with various departments to gain insight on project productivity, plan improvements and gauge effectiveness and update projects to meet company objectives and long-term goals.
- Engaged in operations analysis, needs assessment and process mapping to optimize departmental structures and leadership.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Prepared reports related to personnel activity such as turnover rate or hiring process metrics.
- Worked closely with human resources business partners to facilitate year-end talent reviews and articulate team strengths.
- Partnered with senior HR team to communicate company standards and policies.
- Provided essential support to address individual HR needs of employees.
Human Resource Offier, Transporter
National Pike Health Center
Baltimore, Maryland
07.2020 - 08.2022
- Assisted medical staff with patient transfers using proper lifting techniques.
- Followed safety protocols during all transportation activities for patient protection.
- Communicated effectively with healthcare teams to coordinate transportation schedules.
- Assisted in training new transport staff on procedures and safety measures.
- Verified vehicle information and condition prior to loading.
- Monitored road conditions and adjusted speed accordingly.
- Provided customer service by responding promptly to inquiries about delivery status or any other related issues.
- Facilitated recruitment processes and coordinated candidate interviews.
- Managed employee onboarding and orientation programs for new hires.
- Administered employee benefits programs and responded to inquiries.
- Conducted exit interviews to gather feedback on employee experiences.
- Assisted in developing training materials for staff development initiatives.
- Ensured compliance with labor laws and company policies during HR operations.
- Provided advice and guidance regarding disciplinary actions.
- Recruited, trained, screened and dismissed employees.
- Coordinated with management on recruitment strategies.
- Responded to inquiries from current or prospective employees about benefits or other HR related issues.
- Created process improvements, policies, procedures and knowledge management to resolve employee discrepancies.
- Hired and onboarded employees to integrate them into the company culture and operations.
- Assisted in the development of training programs for existing staff members.
- Researched labor market trends to stay current on competitive wages, benefits and other human resources related topics.
HR Assistant
Amazon
Baltimore, Maryland
05.2015 - 06.2020
- Organized employee records and maintained data accuracy in HR systems.
- Coordinated onboarding for new hires and facilitated orientation sessions to enhance integration into the company.
- Addressed employee inquiries regarding benefits and company policies, providing clear guidance and support.
- Scheduled interviews and prepared candidate materials to streamline recruitment process.
- Coordinated training sessions and tracked employee development progress.
- Collaborated with teams to implement HR initiatives and improve workplace culture.
- Processed payroll data and ensured timely submission of reports to finance.
- Collaborated with warehouse staff to manage inventory and prepare shipments.
- Monitored delivery schedules to optimize route efficiency and minimize delays.
- Supported team members by training new assistants on operational procedures.
- Communicated with dispatcher regarding route changes or delays due to traffic or weather conditions.
Residential Manager, Delivery Driver
Empowerment Options
Randallstown, Maryland
10.2013 - 06.2014
- Operated delivery vehicle to transport goods to assigned locations.
- Coordinated daily routes to maximize delivery efficiency and ensure timely arrivals.
- Maintained accurate logs of deliveries and vehicle inspections.
- Assisted with loading and unloading products at distribution centers.
- Communicated with customers to ensure satisfaction with deliveries.
- Followed safety regulations while driving and handling products.
- Collaborated with team members to resolve delivery issues swiftly.
- Provided feedback on route improvements to enhance overall operations.
- Maintained professional appearance and attitude at all times while representing the company.
- Ensured all deliveries were properly documented and signed for.
- Performed pre-trip inspections on assigned vehicle according to company policy.
- Reviewed routes and expected delivery time frames to determine proper order of deliveries and anticipate potential delays.
- Unloaded delivery items at designated locations and reloaded for return trips.
- Maintained detailed logs of daily route activities, including stops, pickups, and drop-offs.
- Provided excellent customer service by addressing any issues or concerns promptly.
- Consulted with customers to gain feedback and improve deliveries.
- Stayed up-to-date with routes, traffic patterns, hazardous conditions.
- Performed pre- and post-trip safety inspections on work vehicle to record and report malfunctions
- Responded quickly to emergency situations while on the road.
- Adhered strictly to safety requirements while operating a commercial vehicle.
- Reported any accidents or incidents immediately to management team.
- Maintained accurate delivery records, including times, mileage, and customer signatures.
- Managed daily operations for residential community to maintain smooth functionality and high resident satisfaction.
- Supervised staff to maintain high standards of resident service and engagement.
- Coordinated maintenance requests to ensure timely resolution of resident issues.
- Organized community events to promote resident involvement and satisfaction.
- Facilitated communication between residents and management to improve community relations and address resident concerns.
- Developed, implemented and monitored patient and resident care, performance improvement programs, policies, and procedures.
- Performed administrative tasks such as scheduling appointments or responding emails promptly.
- Adhered strictly to safety protocols while performing duties; ensured that proper safety measures were taken at all times.
- Improved profits, negotiating, and authoring contracts and leases for properties
- Provided guidance to tenants regarding lease agreements, rental processes, rules and regulations.
Education
MBA - Business Administration
Strayer University
Owings, MD03-2020
Skills
- Package delivery
- Route optimization
- Route planning expertise
- Efficient route optimization
- GPS navigation
- Safe driving practices
- Defensive driving techniques
- Fuel efficiency
- Vehicle maintenance
- Vehicle inspection
- Load securing proficiency
- Load securing
- Safety compliance
- Safety management
- Transportation
- Daily logging
- Route determination
- Adverse weather driving
- Customer service
- Customer communication
- Effective teamwork
- Conflict resolution
- Detail orientation
- Time management
- Schedule management
- Adaptable scheduling
- Reliability and punctuality
- Punctuality
- Professional courtesy
- Strong communication skills
- Urban and rural driving
- Accurate record keeping
- Problem solving
- Problem-solving skills
- Process improvement
- Physical stamina and strength
- Physical stamina
- Emergency response preparedness
- Friendly and outgoing
- Patience and tact
- Urban and rural driving
- Passenger transportation
- Passenger guidance
- Passenger assistance
- Employee onboarding
- Recruitment coordination
- Staff development
- Strategic planning
- Urban and rural driving
- Schedule management
- Staff development
- Route determination
- Load securing
- Vehicle maintenance
- Adverse weather driving
Certification
- CPR
- FIRST-AID
- AED
- BLOOD BORNE PATHOGENS
Affiliations
- Outreach Ministry at Dalton Baptist Church
- Culinary Ministry at Dalton Baptist Church
- Praise and Worship Team Member at Dalton Baptist Church
- Leader of the Women's Ministry at Dalton Baptist Church
Custom Section 2
- Currently pursuing a Certified Personal Training certification.
- Currently pursuing a Google AI Project Manager certificate.
Work Preference
Job Search Status
Open to workLocation Preference
RemoteHybridOn-SiteSalary Range
$60000/yr - $200000/yrTimeline
Amazon Flex Driver
Amazon Flex
01.2025 - Current
Human Resource Generalist
Genesis Engineering Solutions Inc.
08.2022 - 02.2026
Door Dash Delivery Driver
DoorDash
02.2021 - Current
Human Resource Offier, Transporter
National Pike Health Center
07.2020 - 08.2022
HR Assistant
Amazon
05.2015 - 06.2020
Residential Manager, Delivery Driver
Empowerment Options
10.2013 - 06.2014
MBA - Business Administration
Strayer University