Summary

Overview

Work History

Education

Skills

Timeline

Beverly Kirk

Joplin,MO

Summary

Proven to enhance customer satisfaction and streamline kitchen operations at Joplin Rehabilitation Center, I leverage strong problem-solving abilities and exceptional interpersonal skills. My expertise in nutrition knowledge and patient communication has significantly improved health outcomes, contributing to a 20% increase in meal satisfaction rates. Talented Dietary Aide skilled in nutrition and food preparation. Accustomed to caring for large numbers of patients in nursing home and hospital settings. Skilled in daily food prep, stocking and cleaning. Resourceful Dietary Aide with extensive knowledge of food service practices and proven [Type] skills. Compassionate and detail-oriented worker with dedication to safety and productivity. Extensive knowledge of [Area of expertise] and [Type] meal services. Reliable [Job Title] brings attention to detail and time management abilities to successfully multitask in fast-paced environments. Focused worker assists fellow employees in completing tasks. Organized professional with experience in high volume restaurants. Fulfills customer orders while maintaining clean and safe environment. Delivers quality food and offers great organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

years of professional experience

Work History

Dietary Aide

Joplin Rehabilitation Center

03.2022 - 03.2023

Kept all kitchen areas clean, tidy and free of hazards.
Served meals to residents in accordance with established schedules and dietary procedures.
Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
Followed all food safety regulations while preparing meals for patients.
Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
Maintained strict levels of cleanliness for tables, floors, and prep areas.
Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
Arranged tray and or table settings with proper tableware, condiments, and tray card.
Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
Discarded outdated food products and maintained waste disposal procedures.
Delivered nourishment and supplements to nurse station for distribution to specific residents.
Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
Streamlined meal assembly processes for faster service without compromising quality or accuracy.
Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
Reduced food waste through careful portioning, inventory management, and creative use of leftover ingredients.
Upheld efficiency of meal services by pre-setting tables before patients arrived.
Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
Monitored food temperatures during storage and serving, ensuring safety and compliance with regulations.
Implemented feedback mechanisms for patients on meal quality, driving continuous improvement.
Reduced meal preparation times by optimizing kitchen operations, without compromising food quality.
Conducted inventory checks and placed orders for kitchen supplies, ensuring uninterrupted operations.
Streamlined meal preparation processes, cutting down on waste while ensuring quality.
Assisted in creating nutritional education materials for patients, fostering better understanding of healthy eating habits.
Organized kitchen workflows, enabling team to prepare meals more efficiently.
Engaged with patients to receive direct feedback on meals, using insights to improve meal plans.
Participated in regular training on food safety and dietary trends, staying ahead in nutritional knowledge.
Adapted quickly to changes in dietary guidelines, ensuring compliance with latest health standards.
Assisted in menu planning to cater to diverse patient dietary restrictions, ensuring balanced nutrition.
Collaborated with healthcare professionals to update patient diets, aligning with treatment plans.
Enhanced patient meal satisfaction by providing personalized meal options within dietary constraints.
Supported kitchen in managing dietary emergencies, ensuring patient needs were met promptly and accurately.
Trained new staff on dietary guidelines and kitchen procedures, elevating team competency levels.
Ensured timely meal delivery to patients, enhancing their dining experience and satisfaction.
Enhanced team morale by fostering collaborative work environment, leading to improved productivity.
Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
Prepared special dietary meals to meet individual patient needs, promoting better health outcomes.
Improved patient nutrition with carefully planned and prepared meals according to dietary needs.
Cleaned and organized kitchen, dining and service areas.
Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Monitored food quality and freshness throughout day.
Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Adjusted food preparation methods in accordance with customer requests.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Verified prepared food met standards for quality and quantity before serving to customers.
Demonstrated knowledge of menu items and corresponding ingredients.
Greeted customers and answered inquiries regarding menu items and specials.
Portioned and wrapped food to place directly on plates for service to patrons.
Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
Observed diners to respond to additional requests and determine when meal completed.
Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
Utilized POS system to receive and process food and beverage orders.
Processed customer payments and balanced cash drawers.
Kept register accurate through correct billing, payment processing, and cash management practices.
Mentored new hires, resulting in stronger staff development and increased productivity.
Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Coached employees on best practices, providing constructive feedback to support their professional growth.
Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Collaborated with subject matter experts to create accurate training content.
Enhanced trainee engagement through interactive workshops and hands-on activities.
Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
Promoted a culture of continuous learning by advocating for professional development opportunities.
Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
Facilitated team-building exercises to foster collaboration between department members.
Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
Developed customized training materials for various industries, ensuring relevance to the target audience.
Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
Optimized training delivery schedules, accommodating diverse learning styles and work commitments.
Pioneered mentorship program, fostering professional growth and development.
Customized leadership development programs, resulting in marked increase in leadership capabilities across departments.
Boosted training session effectiveness with integration of multimedia tools.
Implemented gamification techniques in training sessions, boosting learner engagement and participation.
Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
Increased employee competency with creation of targeted skill development paths.
Led cross-functional team to update training curricula, keeping pace with industry changes.
Promoted culture of continuous improvement by initiating regular training feedback loops.
Enhanced training accessibility, converting traditional materials into e-learning formats.
Designed and implemented continuous learning platform, ensuring knowledge retention and skill development.
Advanced organizational goals through strategic development of training initiatives aligned with company objectives.
Conducted comprehensive needs assessments for tailored training programs, enhancing employee performance.
Developed comprehensive evaluation system to measure training effectiveness and inform future improvements.
Revolutionized safety training, significantly reducing workplace accidents.
Streamlined onboarding process, reducing new hire ramp-up time.
Improved learning outcomes with application of adult learning principles in all training programs.
Engaged with subject matter experts to ensure training content accuracy and relevance.
Facilitated workshops on advanced communication skills, significantly improving team collaboration.
Elevated participant engagement by developing interactive training modules.
Provided coaching and mentoring to employees.
Trained and mentored [Number] new personnel hired to fulfill various roles.
Facilitated virtual, in-person and blended learning sessions.
Established and maintained quality control standards.
Analyzed and evaluated training effectiveness and program outcomes.
Utilized variety of instructional design methodologies to create effective learning experiences.
Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Developed job-specific competencies and performance standards.
Built and maintained professional relationships with vendors and suppliers.
Developed lesson plans, instructional materials and written practice tests for [Type] and [Type] training courses.
Developed and implemented successful onboarding program.
Created and oversaw [Type] training programs for operations.
Developed and executed performance management programs to increase employee engagement and productivity.
Wrote training manuals for [Type] employees and [Type] positions according to strict company guidelines and [Type] protocols.
Designed and delivered web-based, self-directed learning materials.
Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring [Number]%.

Server

Crackerbarrel

04.2012 - 04.2021

Demonstrated strong multitasking skills by managing multiple tables simultaneously. without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bussed and reset tables to keep dining room and work areas clean.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Explained menu items and suggested appropriate options for food allergy concerns.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Maximized table turnover rate by managing reservations and seating arrangements.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Contributed to inventory management by monitoring stock levels.
Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Enhanced team efficiency, collaborating effectively in high-pressure settings.
Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Improved dining experience by providing prompt, attentive service to guests.
Streamlined order-taking process to minimize wait times for diners.
Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
Managed inventory of dining supplies to prevent shortages during service.
Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Built rapport with guests to enhance their dining experience and encourage return visits.
Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Answered customers' questions, recommended items, and recorded order information.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Processed orders and sent to kitchen employees for preparation.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Increased sales significantly by upselling higher-end products to customers.
Inspected dishes and utensils for cleanliness.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Server Trainer

Shoney’s Inc.

04.1993 - 06.2003

Trained new team members on restaurant procedures, menu items, and performance strategies.
Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
Monitored new server performance and offered continuous support throughout training period.
Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
Instructed servers on proper techniques for taking orders, serving food and providing customer service.
Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
Established and maintained positive relationships with trainees to drive successful learning outcomes.
Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
Assisted in new server onboarding and orientation to cultivate seamless transitions.
Taught servers to memorize menu ingredients and provide information on preparation methods.
Implemented upselling techniques, boosting overall revenue for the restaurant.
Provided feedback and guidance to help servers develop industry skills and knowledge.
Utilized effective communication techniques to support server learning and comprehension.
Evaluated server performance regularly to identify areas for improvement and set attainable goals for development.
Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
Assisted in event planning and execution, leading to successful private parties and special events at the restaurant.
Assisted management in creating a new menu, resulting in increased sales and customer satisfaction.
Created engaging training materials, including manuals and videos, to suit diverse learning preferences.
Enhanced team efficiency by leading comprehensive training sessions on menu knowledge and customer service techniques.
Developed mentorship program, pairing new servers with experienced staff to foster supportive work environment.
Initiated role-play scenarios to better prepare servers for real-life situations, improving customer service scores.
Conducted regular workshops on handling difficult customer interactions, leading to fewer complaints.
Introduced feedback loop from customers to inform training focus areas, directly linking training to customer satisfaction.
Pioneered recognition program for exceptional performance post-training, boosting morale and motivation among team.
Coordinated with management to identify training needs, leading to more streamlined onboarding process for new hires.
Updated training protocols in line with latest hospitality trends, ensuring team's skills were current and competitive.
Streamlined training process, making it more efficient and reducing time to full productivity for new servers.
Assessed individual performance post-training to identify areas for further development, ensuring high level of service.
Reduced order errors and improved service speed by implementing hands-on training approach for POS system usage.
Facilitated conflict resolution training, resulting in more harmonious work environment and improved team dynamics.
Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.
Boosted restaurant revenue by equipping servers with upselling techniques and deep product knowledge.
Fostered culture of continuous improvement by encouraging feedback on training programs and making necessary adjustments.
Tailored training sessions to address unique challenges of restaurant, leading to more relevant and effective learning experiences.
Enhanced team communication and cohesion with team-building activities integrated into training sessions.
Optimized scheduling of training sessions to minimize impact on restaurant operations while maximizing learning outcomes.
Improved customer satisfaction with personalized training methods tailored to each server's learning style.
Provided coaching and mentoring to employees.
Trained and mentored [Number] new personnel hired to fulfill various roles.
Established and maintained quality control standards.
Developed job-specific competencies and performance standards.
Utilized variety of instructional design methodologies to create effective learning experiences.
Developed and implemented successful onboarding program.
Built and maintained professional relationships with vendors and suppliers.
Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Developed and executed performance management programs to increase employee engagement and productivity.
Created and oversaw [Type] training programs for operations.
Analyzed and evaluated training effectiveness and program outcomes.
Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring [Number]%.
Facilitated virtual, in-person and blended learning sessions.
Designed and delivered web-based, self-directed learning materials.

Education

High School Diploma -

Nucla High School

Nucla, CO

05.1961

Skills

Time Management
Problem-Solving
Cleaning and sanitizing
Customer Service
Patient Communication
Team Collaboration
Verbal Communication
Food handling safety
Detail Oriented
Sanitation Practices
Relationship Building
Food Safety
Flexible Schedule
Computer Skills
Kitchen Equipment Operation
Restaurant Experience
Issue Resolution
Kitchen Operations
Meal Preparation
Heavy Lifting
Allergen awareness
Nutrition knowledge
OSHA Compliance
Food Preparation
Sanitization
Table Setting
Nutrition
Dietary modifications
Specialized meal preparation
Food presentation
Food Delivery
Workload Management
Scheduling and Planning
Portion Control
Meal Planning
Cooking
Therapeutic Diets
Regulations Compliance
Cooking techniques
Fast Food Experience
Menu development
[Type] tool use
Kitchen Organization
Attention to Detail
Multitasking
Organizational Skills
Task Prioritization

Safe Food Handling
Teamwork and Collaboration
Sanitation Guidelines
Decision-Making
Food station setup
Multitasking Abilities
Dining area maintenance
Food Production
Active Listening
Food Handlers Card
Excellent Communication
Health Code Compliance
Service prioritization
Food Handler Certification
High-volume dining
Guest Relations Management
Ingredient Preparation
Daily specials memorization
Tableside Service
ServeSafe Manager
Menu Memorization
Menu Item Memorization
Food inspection
Food spoilage prevention
ServSafe Food Manager
Upselling
Bill computation
Banquet Coordination
Bar terminology
Analytical Thinking
Team building
Written Communication
Problem-solving abilities
Reliability
Effective Communication
Adaptability and Flexibility
Self Motivation
Interpersonal Skills
Goal Setting
Professionalism
Time management abilities
Continuous Improvement
Adaptability
Professional Demeanor
Problem-solving aptitude
Analytical Skills

Timeline

Dietary Aide

Joplin Rehabilitation Center

03.2022 - 03.2023

Server

Crackerbarrel

04.2012 - 04.2021

Server Trainer

Shoney’s Inc.

04.1993 - 06.2003

High School Diploma -

Nucla High School

Beverly Kirk

Summary

Overview

Work History

Dietary Aide

Server

Server Trainer

Education

High School Diploma -

Skills

Timeline

Dietary Aide

Server

Server Trainer

High School Diploma -

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