Beverly Knight
Richardson,TX
Summary
Healthcare professional with extensive experience in patient access, insurance verification, and EMR documentation. Committed to HIPAA compliance and improving workflow efficiency, delivering high-quality remote support. Actively pursuing remote roles in healthcare support or care coordination.
Overview
21
21
years of professional experience
Work History
Overnight Stocker
Walmart
Plano, Texas
06.2025 - Current
- Stocked merchandise on shelves and displays to maximize customer access and shopping experience.
- Collaborated with team members to refine stocking processes, ensuring timely replenishment and reduced downtime.
- Organized backroom inventory to improve retrieval speed and accessibility for team members.
- Conducted inventory checks to align stock levels with store requirements.
- Maintained cleanliness and safety standards in stock areas.
- Communicated stock discrepancies and issues effectively with management.
Insurance Specialist
McKesson
Remote, TX
11.2024 - 05.2025
- Insurance verification, claims processing, denials & appeals
- Facilitated communication with providers to ensure HIPAA compliance.
- Reviewed insurance claims for accuracy and compliance with company policies.
- Coordinated with healthcare providers to verify patient insurance coverage details.
- Analyzed policy documents to ensure correct data entry into the system.
Patient Access Specialist
Paragon Healthcare
Plano, TX
07.2023 - 05.2024
- Managed prior authorizations and referrals, ensuring accurate EMR documentation
- Coordinated patient appointments and tracked productivity metrics to enhance service delivery
- Managed patient registration processes efficiently at a healthcare facility.
- Verified insurance information and collected necessary documentation from patients.
- Assisted patients with scheduling appointments and coordinating referrals to specialists.
Certified Medical Assistant
Village Health Partners
Plano, Tx
05.2022 - 07.2023
- Phone triage and patient communication
- Remote patient support, scheduling, EMR updates
- Provided attentive service to customers through in-person and phone interactions, fostering positive relationships.
- Assessed customer needs to deliver tailored support and enhance satisfaction.
Client Account Manager/CMA
HerKare
Frisco, Tx
07.2021 - 05.2022
- Coordinated onboarding processes for new clients, improving their initial experience and engagement.
- Conducted regular check-ins to address client concerns promptly.
- Streamlined patient intake by collecting information and verifying insurance details, ensuring smooth processing.
- Patient education and coordination
Customer Service Rep
Mortgage Industry
Richardson, Tx
01.2005 - 01.2016
- High-volume support, compliance, account management
- Assisted customers with mortgage applications and documentation inquiries.
- Explained mortgage products and services to clients clearly and effectively.
- Processed customer requests for account changes and service adjustments.
Education
Associate's Degree -
Healthcare Administration
Skills
- Patient Access
- Insurance Verification
- Prior Authorizations
- Claims & Appeals
- EMR (eClinicalWorks)
- HIPAA Compliance
- Customer Support
- Care Coordination
- Data Entry
Timeline
Overnight Stocker
Walmart
06.2025 - Current
Insurance Specialist
McKesson
11.2024 - 05.2025
Patient Access Specialist
Paragon Healthcare
07.2023 - 05.2024
Certified Medical Assistant
Village Health Partners
05.2022 - 07.2023
Client Account Manager/CMA
HerKare
07.2021 - 05.2022
Customer Service Rep
Mortgage Industry
01.2005 - 01.2016
Associate's Degree -
Healthcare Administration