Beverly Landers
Milwaukee,WI
Summary
Dynamic professional with a proven track record in revenue auditing and customer service excellence at Potawatomi Hotel & Casino. Skilled in Microsoft Excel and adept at maintaining patient confidentiality, I excel in fast-paced environments, demonstrating a keen ability to adapt and optimize operational efficiencies. Achieved significant improvements in auditing processes, showcasing analytical prowess and a commitment to compliance.
Overview
23
23
years of professional experience
Work History
EPEC Repreenstive
Froedtert Health
12.2021 - Current
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Met customer call guidelines for service levels, handle time and productivity.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Revenue Auditor
Potawatomi Hotel & Casino
10.2001 - 04.2021
- Investigated discrepancies discovered during auditing process.
- Audited total cash flows and reported revenues daily.
- Scrutinized and recorded revenue for services and products.
- Maintained compliance with internal control system.
- Trained newly hired employees to promote understanding of company's processes, procedures and deadlines.
- Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
Education
High School Diploma -
James Madison High School
Milwaukee, WISkills
- Daily revenue audits
- Microsoft Excel
- Payroll processing
- Account balancing
- Patient confidentiality
- Call center experience
- Appointment scheduling
- Administrative support
Timeline
EPEC Repreenstive
Froedtert Health
12.2021 - Current
Revenue Auditor
Potawatomi Hotel & Casino
10.2001 - 04.2021
High School Diploma -
James Madison High School
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