Beverly Lopez
Dallas
Summary
Learning Delivery Facilitator at State Farm Insurance Company with expertise in training development and communication. Demonstrated success in enhancing content relevance and creating engaging learning experiences. Proficient in leveraging technology for problem-solving and promoting team collaboration, resulting in impactful outcomes in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Learning Delivery Facilitator
State Farm Insurance Company
Richardson
02.2019 - Current
- Conducts classroom management, facilitation, and delivery of business area programs
- Facilitates using a basic understanding of contemporary facilitation and training methods
- Maintains and ensures relevance and accuracy of training content; makes recommendations regarding training needs
- Demonstrates basic understanding and ability to utilize the entire Learning Catalog
- May participate in various projects, teams, or committees
- Proficient in the use of technology to analyze and resolve problems
- Efficiently coordinates with vendors as needed
- Collaborates with strategic business partners which support department and/or enterprise goals
- Completes work assignments under direct supervision
- Effectively uses various tools to assist with classroom administrative duties
- Interprets and utilizes metrics on learning programs
Life Response Center Representative
State Farm Insurance Company
09.2017 - 02.2019
- The Life Response Center Representatives assist our customers and State Farm Agents in servicing and handling our State Farm Life Insurance Policies.
- We work in a fast-paced environment, using dual monitors and take 50-100 inbound calls and online chats daily.
- Life Response Center Representatives utilize online resources and critical thinking skills to answer questions regarding financial service, application processing and service transactions in a non-word-track environment.
- Our teams provide application and policy status while also processing financial service transactions.
Industrial Specialist II- Canning Plant
Texas Department Of Criminal Justice
Rosharon
02.2015 - 06.2017
- Performs routine work in the production of various products. Work involves monitoring the activities of offenders and instructing offenders in on the job training functions.
- Ensure a continuous flow of production on assigned work. Periodic spot checks for cleanliness and quality control.
- Ensure proper safety and work habits are maintained as well as oversee the maintenance of machinery and equipment performed by offenders in the assigned areas.
Admin Assistant II- Count Room
Texas Department Of Criminal Justice
02.2014 - 02.2015
- Organizes, assigns and reviews unit count room activities to include unit absentee tracking procedures.
- Assigns offenders housing in compliance with legal, medical and custody requirements.
- Review housing and job assignments records to determine compliance with Lamar and Health Summary for Classification (HSM-18) restrictions.
- Coordinates security staff to ensure accuracy of the country process.
- Maintain accurate count records and the verification of information related to the unit strength and count to include additions, deletions, housing assignments, custody status, job assignments, medical status and lay-ins.
- Responds to routine inquiries regarding count room rules, regulations, policies, procedures, records and reports.
- Chairing UCC with administration for incoming offenders as well review for line class promotions.
- Also assist in training and providing technical assistance to others.
Clerk II- Count Room
Texas Department Of Criminal Justice
01.2013 - 01.2014
- Performs routine clerical work. Work includes compiling and tabulating, checking documents for accuracy.
- Prepares and delivers offender related reports, prints and assemble lay-in passes and rosters.
- Assist with offender housing in compliance with offender housing in compliance with legal, medical and custody requirements.
Clerk II-Mailroom
Texas Department Of Criminal Justice
01.2012 - 01.2013
- Performs routine clerical work. Work involves compiling and tabulating data; checking documents for accuracy; transporting documents; and maintaining files.
- Works under moderate supervision with limited latitude for the use of initiative and independent judgment.
- Sorts, opens, inspects, and scans offender correspondence; and sorts and delivers unit departmental and offender mail.
- Assists in preparing forms related to offender correspondence processing and mail room operations; maintains records and files; and moves boxes and mail bags.
- Answers inquiries regarding routine mail room procedures; and maintains contact with the United States Postal Service personnel and private mail carriers.
Skills
- Classroom management
- Facilitation techniques
- Training development
- Content relevance
- Technology troubleshooting
- Customer service
- Critical thinking
- Data analysis
- Effective communication
- Team collaboration
- Administrative efficiency
- Problem solving
- Adaptability
Timeline
Learning Delivery Facilitator
State Farm Insurance Company
02.2019 - Current
Life Response Center Representative
State Farm Insurance Company
09.2017 - 02.2019
Industrial Specialist II- Canning Plant
Texas Department Of Criminal Justice
02.2015 - 06.2017
Admin Assistant II- Count Room
Texas Department Of Criminal Justice
02.2014 - 02.2015
Clerk II- Count Room
Texas Department Of Criminal Justice
01.2013 - 01.2014
Clerk II-Mailroom
Texas Department Of Criminal Justice
01.2012 - 01.2013