Beverly Martin
Poplarville,MS
Summary
At Glynns Drive Inn, I spearheaded initiatives that significantly enhanced customer satisfaction and streamlined team efficiency. My leadership, underscored by expert team management and a keen eye for detail, fostered a high-quality workforce and a cleaner, more organized store environment. My approach prioritizes employee motivation and customer service, ensuring a positive impact on both staff and shoppers alike.
Overview
16
16
years of professional experience
Work History
Night Crew Manager
Glynns Drive Inn
10.2007 - 10.2023
- Increased customer satisfaction by addressing concerns promptly and professionally, ensuring a positive shopping experience.
- Maintained a clean and organized store environment through meticulous attention to detail and consistent oversight.
- Optimized workflow efficiency with strategic delegation of tasks among team members based on individual strengths.
- Coordinated efforts with Loss Prevention teams to reduce instances of theft and shrinkage within the store area.
- Assisted HR in recruiting talented individuals for night shift positions, contributing towards building a high-quality workforce.
Education
High School Diploma -
Bogalusa High School
Bogalusa, LA06.1973
Skills
- Workplace Safety
- Team Management
- Employee Motivation
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Relationship Building
- Problem Resolution
- Decision-Making
Timeline
Night Crew Manager
Glynns Drive Inn
10.2007 - 10.2023
High School Diploma -
Bogalusa High School
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