Jennifer Johnson
York
Summary
Dynamic Night Crew Manager at Giant Food Stores with a proven track record in team management and workplace safety. Enhanced productivity through effective scheduling and training, while fostering a collaborative environment. Expert in inventory management and customer service, ensuring operational excellence and high satisfaction levels.
Overview
7
7
years of professional experience
Work History
Night Crew Manager
Giant Food Stores
West York PA
10.2017 - 02.2025
- Supervised night crew operations, ensuring compliance with safety protocols and efficient workflow.
- Trained and mentored staff on inventory management systems and operational best practices.
- Implemented process improvements to enhance productivity and reduce downtime during night shifts.
- Coordinated nightly stocking schedules to optimize product availability for morning customers.
- Managed nightly truck shipments receipt process; unloading merchandise efficiently while verifying order accuracy against invoice documentation.
- Maintained a clean and organized store environment through meticulous attention to detail and consistent oversight.
- Monitored product expiration dates diligently, rotating stock to ensure freshness while minimizing losses due to spoilage or returns.
- Implemented safety protocols to minimize workplace accidents, promoting employee well-being and adherence to regulations.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Trained and mentored new and existing staff to achieve best practices.
Check Out Coach
Giant Food Stores
West York PA
10.2017 - 02.2025
- Trained and mentored team members on efficient checkout procedures.
- Ensured compliance with store policies and operational standards during peak hours.
- Streamlined checkout processes, enhancing customer satisfaction and reducing wait times.
- Coordinated daily staff schedules to optimize coverage during busy periods.
- Implemented training programs for new hires, improving onboarding efficiency.
- Managed cash handling procedures, ensuring accuracy and accountability for all transactions while minimizing the risk of loss.
- Increased productivity of the checkout team with targeted training sessions focused on best practices and efficient techniques.
- Established a positive work environment by fostering teamwork, collaboration, and open communication among team members.
Education
High School Diploma -
Emerson High School,
Union City, NJSkills
- Workplace safety
- Team management
- Employee motivation
- Scheduling expertise
- Customer service
- Time management expertise
- People management
- Delivery overseeing
- Strong leadership
Timeline
Night Crew Manager
Giant Food Stores
10.2017 - 02.2025
Check Out Coach
Giant Food Stores
10.2017 - 02.2025
High School Diploma -
Emerson High School,