Beverly McCall
Jacksonville,FL
Summary
Dynamic professional with extensive experience in management and customer service at Coastal Community Crisis Center. Proven ability in conflict resolution and inventory control, successfully enhancing operational efficiency. Recognized for effectively handling crisis situations and maintaining client confidentiality while fostering a collaborative team environment. Committed to delivering exceptional results in fast-paced settings.
Overview
19
19
years of professional experience
Work History
Front House Manager
Coastal Community Crisis Center
Brunswick, GA
01.2015 - 01.2017
- Professionally handled Crisis calls
- Qualified shelter in-house candidates
- Submitted payroll time cards to HR
- Prepared Operations and In-House Client schedules
- Prepared inventory and facility operations reports
- Complied with all Federal and State regulations to ensure client/staff confidentiality and safety.
Customer Service Representative
Harrison Fulfillment Services
Brunswick, GA
01.1998 - 01.2001
- Assisted customers with online orders
- Tracked customer merchandise and advised on all pertinent information
- Assisted with the return of damage merchandise
- Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information
- Described product to customers and accurately explained details and care of merchandise
- Communicated with vendors regarding backorder availability, future inventory, and special orders
- Prepared and submitted daily paperwork, and cooperated with the Accounting departments on invoicing and shipping.
Dispatch
Glynn County Sheriff's Office
Brunswick, GA
01.1998 - 01.2000
- Entered warrants into the NCIC and statewide systems
- Controlled all radio traffic, and provided deputies with emergency information and directions
- Accurately provided case information to all requesting Courts
- Gathered cultural, educational, social and demographic data about the community to guide local program development
- Communicated with individuals of all ethnic and cultural backgrounds on a daily basis.
Education
Business Administration -
COASTAL COMMUNITY COLLEGE
Associate Of Business Administration - Business Administration And Management
Florida Technical College
Orlando, FLSkills
Management
Customer service
Office operations
Budgeting
Organized
Computer-savvy
Inventory control
Conflict resolution
Team building
References
Available upon request.
Timeline
Front House Manager
Coastal Community Crisis Center
01.2015 - 01.2017
Customer Service Representative
Harrison Fulfillment Services
01.1998 - 01.2001
Dispatch
Glynn County Sheriff's Office
01.1998 - 01.2000
Business Administration -
COASTAL COMMUNITY COLLEGE
Associate Of Business Administration - Business Administration And Management
Florida Technical College