Beverly Roberts
Jonesboro,AR
Summary
Accomplished Bank Manager with a proven track record at First State Community Bank, enhancing revenue growth through strategic sales and fostering a high-performance culture. Known for exceptional customer service and cash handling expertise, I excel in mentoring teams to exceed productivity goals while maintaining transaction accuracy and compliance.
Overview
5
5
years of professional experience
Work History
Teller
JPMorgan Chase
Kingman, AZ
12.2023 - 10.2024
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Monitored and verified suspicious activity on customer accounts.
- Referred customers to other banking departments for specialized services.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Bank Manager
First State Community Bank
Kennett, MO
08.2021 - 05.2023
- Delivered consistent revenue growth through effective sales strategies, promoting banking products and services tailored to client needs.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Cultivated a high-performance culture within the branch by setting clear expectations and rewarding top performers accordingly.
Universal Banker
Kennett Trust Bank.
Kennett, MO
02.2020 - 08.2021
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
Education
High School -
Clay County Central
Rector, AR05.1997
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Positive
- Friendly
- Cash handling expertise
- Transaction processing accuracy
- Cash drawer balancing
Timeline
Teller
JPMorgan Chase
12.2023 - 10.2024
Bank Manager
First State Community Bank
08.2021 - 05.2023
Universal Banker
Kennett Trust Bank.
02.2020 - 08.2021
High School -
Clay County Central