Beverly Sabillon

• Mentored junior staff in the organization's business processes, customer service standards, and created a cohesive team within operations.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
• Collaborated with suppliers to ensure timely delivery and maintain optimal inventory levels.
• Managed retail operations and ensured brand standards across multiple store locations.

• Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
• Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
• Audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
• Supported store opening projects by coordinating equipment orders such as ShopperTrak, ADT, POS X-Store and back of house shipping and receiving set up.
• Enforced operational compliance with state and federal laws through store audits across all regions.
• Streamlined the communication and actions between import/export, finance, and inventory control.
• Maintained the company's store handbook.
• Directed and supervised staff performance.

• Forecasted trends by organizing data and creating Excel-based financial models.
• Examined financial statements and income statements to review company's financial performance.
• Prepared monthly and year-end closing statements, financial documents, and invoices.
• Collected and assembled financial data to analyze costs on year-to-year basis relative to fiscal planning and budgeting activities.
• Reviewed departmental chart requests and set up charts in finance system in compliance with fund accounting guidelines.
• Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows.
• Interacted with internal and external auditors to help complete audits and

resolve issues.

• Developed and documented business processes and accounting policies to maintain and strengthen internal controls.
• Performed audits of operational and financial areas to check compliance.

• Answered phone calls and responded to questions and concerns.
• Established positive rapport with customers, managers, and customer service team members to maintain positive and successful work environment.
• Maintained knowledge of company products and services to promptly resolve complaints and concerns.
• Assisted staff with resolving complex customer issues and implementing targeted solutions.
• Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
• Assessed team member performances by delivering one-on-one coaching to promote better service.
• Addressed customer inquiries to increase customer satisfaction ratings.
• Set clear expectations and helped employees pursue optimal paths for achieving each target.
• Evaluated and authenticated returns, exchanges, and voids.
• Delivered continuous training to associates to maximize performance and customer relations skills.
• Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
• Created training manuals to resolve simple and complex customer issues.