Beverly Small
Oxford
Summary
Driven and adaptable professional with strong leadership and customer service skills, coupled with proven ability to manage teams and improve store operations. Adept in problem-solving and communication, ensuring smooth daily operations and positive customer experiences. Committed to boosting sales and enhancing team performance to achieve business goals.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Interim Deputy Manager
Jigsaw
Oxford
04.2025 - Current
- Supervised team members for optimal task completion, sales and KPI focus; implemented and encouraged use of new in-store sales/KPI goal incentives to help store achieve desired lift of over 1% in conversion vs LY.
- Collaborated with store manager to achieve organisational goals.
- Undertaken staff training and development, including implementing customised training for new till systems.
- Weekly analytics of sales and KPI figures for staff focus, optimised visual merchandising and promotional opportunities.
- Lead in responsibility of complex customer queries; solving as efficiently and positively as possible to set and keep high standard of customer service in store.
Supervisor
Jigsaw
Oxford
10.2020 - 04.2025
- Explored customer needs and preferences to provide targeted service to increase sales opportunities and build customer trust.
- Optimised visual displays throughout shop floor according to official communications, KPIs and sales data to increase and improve sales.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Motivated team via hands-on practical support for all members of staff.
- Was awarded place in Drapers magazine's 2023 30 under 30 list for contributions to Oxford store and Jigsaw brand.
Sales Assistant
Jigsaw
Oxford
10.2018 - 10.2020
- Provided excellent sales service by offering personalised and detailed product advice to meet exact customers needs.
- Consistently delivered revenue and performance KPI targets through outstanding service and sales abilities.
Sales and E-commerce Assistant
Podarok
Oxford
08.2014 - 08.2018
- Doubled e-commerce sales and site views by creating email campaigns and writing copy for print and digital advertisements and product pages.
- Greeted customers and offered assistance with selecting merchandise by providing extensive product knowledge.
Education
Master of Arts - Creative Writing
Oxford Brookes University
Oxford 09.2019 - 07.2020
Bachelor of Arts - English Literature and Creative Writing
University of Reading
Reading 10.2011 - 06.2014
Skills
- Excellent written and verbal communication skills
- Independent thinker coming up with creative solutions
- Great attention to detail
- Good sales and KPI data analytics understanding and implementation ability
- Passion for high standards of genuine, compassionate customer service
Timeline
Interim Deputy Manager
Jigsaw
04.2025 - Current
Supervisor
Jigsaw
10.2020 - 04.2025
Master of Arts - Creative Writing
Oxford Brookes University
09.2019 - 07.2020
Sales Assistant
Jigsaw
10.2018 - 10.2020
Sales and E-commerce Assistant
Podarok
08.2014 - 08.2018
Bachelor of Arts - English Literature and Creative Writing
University of Reading
10.2011 - 06.2014
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