Beverly Smith
Kaysville,Utah
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
20
20
years of professional experience
Work History
Customer Service Representative / Cashier
Smith's Marketplace
04.2020 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Pharmacy Technician Trainee
Davis Drug
04.2016 - 01.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Assisted with filling of over [Number] prescriptions daily.
- Counted, measured and compounded medications following standard procedures.
Preschool Teacher
Canterbury Preschool
06.2012 - 06.2017
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Applied play-based strategies to provide diverse approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Guided students to develop social, emotional and physical skills.
- Monitored classroom to verify safe and secure environment.
Care Provider of Disabled Adults
Northeastern Services
04.2004 - 10.2012
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Planned and cooked nutritious meals to meet specific dietary needs.
- Organized medication and provided reminders according to schedule.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Assisted patients with self-administered medications.
Education
High School Diploma -
Admiral Arthur W Radford High School
Honolulu, HI05.1986
Skills
- Product Knowledge
- Data Collection
- Data Entry
- Paperwork Processing
- Call Management
- Complaint Resolution
- Scheduling
- System Implementation
Timeline
Customer Service Representative / Cashier
Smith's Marketplace
04.2020 - Current
Pharmacy Technician Trainee
Davis Drug
04.2016 - 01.2020
Preschool Teacher
Canterbury Preschool
06.2012 - 06.2017
Care Provider of Disabled Adults
Northeastern Services
04.2004 - 10.2012
High School Diploma -
Admiral Arthur W Radford High School
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