Yodit Negash
Argyle,TX
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
17
17
years of professional experience
Work History
Customer Service Representative / CASHIER
Wholefoods Market
Atlanta, USA
09.2005 - 04.2020
- Inform customers about the store’s special promotional offers, sales, and discounts
- Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion
- Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells
- Operate cash register in the checkout counter, handles customers’ payments, and issue receipts
- Clean check-stands daily and assist in prompt cleanup of spills and breakage
CUSTOMER SERVICE / CASHIER
Kroger
Atlanta, USA
08.2004 - 09.2005
- Providing support in various departments
- Responded promptly and answered/resolved customer inquiries and complaints
- Answers customer questions about service performed or products purchased
- Be a team player
- Work as a member of the team to help the team achieve its goals
- Trained and coached team members to deliver a high standard of customer service
- Follow loss prevention, risk control, quality assurance, and proper cash handling procedures
Banquet Waiter
Houston Mill House
Atlanta, GA
07.2004 - 08.2005
- Assisted in cleaning up banquet hall at end of event including sweeping floors and emptying trash cans.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Ensured all guests were served promptly and courteously while attending to their needs.
CUSTOMER SERVICE / CASHIER
Your DeKalb Farmer Market
Atlanta, USA
02.2003 - 07.2004
- Provided customer service team with feedback
- Assist in special projects and perform other functions as assigned by supervision
- Managed and supervised a team of customer services representatives
- Wrote and kept accurate records of discussions and correspondence with customers
Education
High School Diploma -
01.1996
Skills
- Ability to adhere to company policies and procedures
- Retail sales
- Child care
- Cooking
- Effective communication skills
- Product knowledge
- Team collaboration
- Customer service
Languages
English
Native/ Bilingual
Amharic
Native/ Bilingual
Timeline
Customer Service Representative / CASHIER
Wholefoods Market
09.2005 - 04.2020
CUSTOMER SERVICE / CASHIER
Kroger
08.2004 - 09.2005
Banquet Waiter
Houston Mill House
07.2004 - 08.2005
CUSTOMER SERVICE / CASHIER
Your DeKalb Farmer Market
02.2003 - 07.2004
High School Diploma -
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