Michael Ball
Entry Level IT Professional
Burgaw,NC
Summary
Hungry professional looking to break back into the world of IT. Have a passion for technology and learning new skills . Willingness to do whatever is necessary to learn and grow. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Customer Service/Tech Support Representative
Verizon Wireless
Wilmington, NC
08.2010 - 08.2014
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Created tickets to escalate network issues to Tier 2 Techinical support.
- Assisted customers in resolving issues related to mobile devices, computers and internet devices.
Personal Security Specialist
U.S. Army
Baghdad
09.2009 - 07.2010
- Served in a select team of soldiers who served as Personal Security Specialist for LTG Hunzeker.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Examined doors, windows and gates to verify security.
- Traveled to and from locations with boss
- Offered subject matter expertise surrounding physical security strategy and performed site inspections to adhere to physical security strategy and standards.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Military Police
United States Army
05.2005 - 06.2017
- Maintained 100% accountability of assigned equipment.
- Documented and organized security information accurately and efficiently.
- Responsible for monthly participation in required training drills.
Engineer/Conductor
Genesse And Wyoming
Wilmington, NC
08.2021 - Current
- As an Engineer/ Conductor for the Wilmington Terminal railroad responsible for safe movement of any and all train operations on the assigned train crew.
- Responsible for interacting and applying soft skills to communicate with different customers serviced by our railroad.
- Communicating effectively between crews to ensure coordination is established between crews.
Youth Coordinator
ABWE
Harrisburg, PA
07.2019 - 07.2021
- Created safe and positive environment conducive to learning and activities.
- Supervised activities and events for large groups.
- Sourced, modified and prepared class curricula and targeted lesson plans based on subject matter requirements.
Education
High school diploma - General Studies
Richlands High School
Richlands, VA 08.2000 - 6 2004
Information Technology
Comp Tia A+
08.2023 - Current
Skills
Teachingundefined
Additional Information
- Commendations: , U.S. Army achievement medal, Joint Service Achievement medal. Overseas Campaign medal.
Working Towards A+ and Network + certifications.
Using self study tools to take and pass the Comp Tia A+ and Networking + certifications to further and help gain knowledge towards my IT career.
Timeline
Information Technology
Comp Tia A+
08.2023 - Current
Engineer/Conductor
Genesse And Wyoming
08.2021 - Current
Youth Coordinator
ABWE
07.2019 - 07.2021
Customer Service/Tech Support Representative
Verizon Wireless
08.2010 - 08.2014
Personal Security Specialist
U.S. Army
09.2009 - 07.2010
Military Police
United States Army
05.2005 - 06.2017
High school diploma - General Studies
Richlands High School
08.2000 - 6 2004
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