Michael Ball
Entry Level IT Professional
Burgaw,NC
Summary
Hungry professional looking to break back into the world of IT. Have a passion for technology and learning new skills . Willingness to do whatever is necessary to learn and grow. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Customer Service/Tech Support Representative
Verizon Wireless
Wilmington, NC
08.2010 - 08.2014
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Created tickets to escalate network issues to Tier 2 Techinical support.
- Assisted customers in resolving issues related to mobile devices, computers and internet devices.
Personal Security Specialist
U.S. Army
Baghdad
09.2009 - 07.2010
- Served in a select team of soldiers who served as Personal Security Specialist for LTG Hunzeker.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Examined doors, windows and gates to verify security.
- Traveled to and from locations with boss
- Offered subject matter expertise surrounding physical security strategy and performed site inspections to adhere to physical security strategy and standards.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Military Police
United States Army
05.2005 - 06.2017
- Maintained 100% accountability of assigned equipment.
- Documented and organized security information accurately and efficiently.
- Responsible for monthly participation in required training drills.
Engineer/Conductor
Genesse And Wyoming
Wilmington, NC
08.2021 - Current
- As an Engineer/ Conductor for the Wilmington Terminal railroad responsible for safe movement of any and all train operations on the assigned train crew.
- Responsible for interacting and applying soft skills to communicate with different customers serviced by our railroad.
- Communicating effectively between crews to ensure coordination is established between crews.
Youth Coordinator
ABWE
Harrisburg, PA
07.2019 - 07.2021
- Created safe and positive environment conducive to learning and activities.
- Supervised activities and events for large groups.
- Sourced, modified and prepared class curricula and targeted lesson plans based on subject matter requirements.
Education
High school diploma - General Studies
Richlands High School
Richlands, VA 08.2000 - 6 2004
Information Technology
Comp Tia A+
08.2023 - Current
Skills
Teaching
Motivated Individual looking for a career change into the exciting world of IT
Quick learner with the ability to learn and implement new skills
Self motivated with the ability to work efficiently with little to no supervision
Ability to critically think to solve problems using provided resources and out of the box solutions
Proven record working as a team member in multiple scenarios
Managing time properly to adhere to companies policies and procedures
Additional Information
- Commendations: , U.S. Army achievement medal, Joint Service Achievement medal. Overseas Campaign medal.
Working Towards A+ and Network + certifications.
Using self study tools to take and pass the Comp Tia A+ and Networking + certifications to further and help gain knowledge towards my IT career.
Timeline
Information Technology
Comp Tia A+
08.2023 - Current
Engineer/Conductor
Genesse And Wyoming
08.2021 - Current
Youth Coordinator
ABWE
07.2019 - 07.2021
Customer Service/Tech Support Representative
Verizon Wireless
08.2010 - 08.2014
Personal Security Specialist
U.S. Army
09.2009 - 07.2010
Military Police
United States Army
05.2005 - 06.2017
High school diploma - General Studies
Richlands High School
08.2000 - 6 2004