Summary
Overview
Work History
Education
Skills
Technical Industry Knowledge
Timeline
Generic

Beverly Smith

Orlando

Summary

Results-driven operations manager with extensive experience in healthcare administration. Demonstrated ability to implement workflow improvements that increase efficiency and compliance across managed care and government operations. Engages effectively with executive leadership to deliver strategic initiatives that boost organizational performance.

Overview

12
12
years of professional experience

Work History

Senior Operations Manager

SonaRev
11.2025 - Current
  • Manage client onboarding and streamline ongoing account operations for enhanced client satisfaction.
  • Implement workflow improvements and standardize operations to enhance overall efficiency.
  • Lead operational initiatives to optimize processes, allocate resources effectively, and ensure compliance.
  • Submit provider credentialing applications to establish and uphold contractual agreements.

Government & Managed Care Operations Administrator

Oticon/Demant
01.2016 - 10.2025
  • Managed provider credentialing, contracting, onboarding, and managed care operations.
  • Developed and maintained relationships with health plans, VA facilities, providers, internal teams and stakeholders.
  • Monitored health plan policy updates and implemented operational changes to ensure compliance and operational effectiveness.
  • Developed SOPs, training materials, and compliance documentation to enhance operational consistency and regulatory adherence.
  • Supported executive leadership with operational improvement projects.
  • Produced executive business review reports and operational analytics to inform strategic decision-making.

Insurance Coordinator

Choice Hearing
02.2014 - 01.2016
  • Managed payer contracting and insurance program administration to optimize reimbursement processes.
  • Developed pricing structures while ensuring compliance with regulatory standards to mitigate risk.
  • Conducted audits and maintained HIPAA-compliant records.
  • Created forms and procedures that streamlined workflow efficiency across departments.

Education

High School Diploma -

Wayne High School
Huber Heights, OH
05-2000

Skills

  • Operations Management
  • Healthcare Operations
  • Managed care operations
  • Healthcare Compliance
  • Contract Management
  • Client Relationship Management
  • Regulatory Compliance
  • HIPAA Regulations
  • Government Healthcare Programs and Platforms
  • Process Improvement
  • Process Optimization
  • SOP Development
  • Operational Strategy
  • Reporting & Analytics
  • Reporting & Data Analysis
  • Managed Care Systems
  • Provider Enrollment Platforms
  • Regulatory Strategy
  • Strategic operations
  • Executive Communication
  • Organizational Development
  • Team Collaboration
  • Relationship Building
  • Organizational Strategy
  • Team Collaboration

Technical Industry Knowledge

  • Managed Care Systems
  • Provider Enrollment Platforms
  • Microsoft Office Suite
  • Reporting & Data Analysis
  • HIPAA Regulations
  • Government Healthcare Programs and Platforms

Timeline

Senior Operations Manager

SonaRev
11.2025 - Current

Government & Managed Care Operations Administrator

Oticon/Demant
01.2016 - 10.2025

Insurance Coordinator

Choice Hearing
02.2014 - 01.2016

High School Diploma -

Wayne High School
Beverly Smith