Beverly Wallace
Administration Assistant
Brooklyn,NY
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
EMRC Aviation
Customer Service Represenative/ Driver
Queens, NY
08.2017 - 07.2022
- Worked closely with crew members in intense, quickly changing and dangerous environments.
- Monitored employee safety and coached workers on safety standards and procedures to prevent injuries.
- Increased customer satisfaction by resolving issues.
- Inspected, assembled and tested aviation ammunition.
Medical Records Clerk
SUNY Downstate Hospital
Brooklyn , N.Y
03.2015 - 08.2018
- Processed medical records requests from outside providers according to facility, state and federal law.
- Delivered charts to assigned areas of hospital by following established routing procedures.
- Maintained patient confidence by keeping patient records information confidential.
- Created new physical and computer-based files.
- Maintained database for storage and retrieval of medical records.
Education
2yrs - Early Childhood Education
Medgar Evers College of The City University of New York
Brooklyn, NY 09.2016 - 06.2018
4yrs - Hospitality Management
Holy Trinity High School
18 George Headley Drive 07.1993 - 07.1997
Skills
Microsoft words, PowerPoint, BLS, CPR
undefinedCertification
Certified , CPR, BLS
Timeline
EMRC Aviation
Customer Service Represenative/ Driver
08.2017 - 07.2022
2yrs - Early Childhood Education
Medgar Evers College of The City University of New York
09.2016 - 06.2018
Medical Records Clerk
SUNY Downstate Hospital
03.2015 - 08.2018
4yrs - Hospitality Management
Holy Trinity High School
07.1993 - 07.1997
Certified , CPR, BLS
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