Beverly Williams
Sanford,NC
Summary
Dynamic Nurse Manager with extensive experience at Washington DC VA Medical Center, excelling in policy development and staff recruitment. Proven track record in enhancing patient safety and driving performance improvements. Strong leadership and effective communication skills foster multidisciplinary collaboration, ensuring high-quality patient care and compliance with regulatory standards.
Overview
42
42
years of professional experience
Work History
Nurse Manager
Washington DC VA Medical Center
Washington, DC
02.2024 - Current
- Lead 24-hour nurse management for crisis inpatient behavioral health unit ensuring quality care and policy compliance.
- Drive performance improvements and staff recruitment, optimizing patient-staff ratios.
- Create and revise unit policies.
- Enhance patient safety by collaborating with Chief Nurses and Patient Safety Managers.
- Coordinate care with mental health providers to meet program standards and improve patient outcomes.
Hospital Nursing Administrator Coordinator Per Diem Nurse 3/6
James J. Peters VAMC
Bronx, NY
04.2023 - 02.2024
- Provided supportive nursing supervision, serve as administrative resource, and point of contact in absence of associate director of patient care services.
- Provided patient, family education and consultation to hospital executive leadership.
- Coordination of patient admissions, transfers, and bed management system.
- Responded to hospital emergency codes, lead, and collaborated with peers and physicians to ensure safe and high-quality patient care needs.
- Reported sentinel events, facility issues and serious patient events to Hospital Leaders.
- Promoted and supported James J. Peters' hospital Relationship Base Care Model.
Nurse Manager
Montefiore Nyack Hospital
Nyack, NY
07.2022 - 02.2024
- Responsible for 24-hour nursing supervision and daily operation for a 26-bed acute inpatient behavioral health unit.
- Revised and created nursing policies, procedures.
- Conducted weekly/monthly audits, monitor nursing compliance to ensure continuity of safe and quality patient care.
- Staff recruitment, orientation and staff training.
- Monitored time and attendance, overtime budget and conducted monthly staff meetings.
Telehealth Clinical Nurse Educator
AmeriSource Bergen/Lash Group Pharmaceutical
04.2021 - 03.2022
- Provided patient/consumer support and diagnosis, related information and services to physicians, health professionals, and patients based on program requirements.
- Provided disease process and drug support education.
- Provided emotional support to patients and caregivers.
- Reported adverse or serious medication side effects.
- Provided telephone consumer support to inbound and outbound callers.
Nurse Manager Nurse 3/7
Durham VA Health Care System
Durham, NC
08.2013 - 02.2021
- Responsible for 24-hour accountability, supervision, and daily operation of a 28-bed acute inpatient psychiatric unit.
- Leader in Champion processes including Veteran and staff safety needs.
- Staff recruitment and training.
- Communicate and collaborate with risk management and Environment of Care (EOC) team to identify security and operational vulnerabilities for improvement needs, assure VISN, Joint Commission and OIG regulatory guidelines are maintained.
- Maintained positive collaborative partnerships with multidisciplinary team members.
- Resource consultant for Behavioral Health.
- Collaborate with multidisciplinary team to assure Durham VA Health Care System standards of practice are upheld.
- Patient advocate liaison, provided service recovery.
- Provided input at weekly treatment team meetings to assure appropriate individualized plan of care/treatment is provided for Veterans.
- Active member of Disruptive Behavior Committee.
- Collaborated with peers/nurse managers and chief nurses to enhance patient care, create or revise Nursing Policies and Procedures.
Interim Outpatient Clinic Nurse
Durham VA Health Care System
Durham, NC
11.2014 - 08.2015
- Provided nurse management and leadership for outpatient clinics at Hillandale II and Raleigh II Clinics.
- Maintained personnel files for nursing staff including proficiencies.
- Conducted monthly staff meetings.
- Monitored standards of care via policies, performance improvements, Joint commission, and Durham VAHCS.
- Presented Staffing Methodology.
Home Health Nurse
Aryzen Home Health Care
Durham, NC
04.2008 - 06.2014
- Performed patient assessments/intakes for Medicare, Medicaid, and private commercial recipients.
- Conducted quarterly in-home patient health care assessments, supervisory home visits.
- Implemented and revised care plans to meet home health requirements and postoperative home care needs.
- Provided new staff orientation and in-service training for nursing staff.
- Worked collaboratively with primary care providers and healthcare teams to ensure optimal patient care outcomes.
Clinical Nurse Manager
Central Regional Hospital
Butner, NC
10.2010 - 07.2013
- Provided 24-hour nurse management and supervision for 28 bed acute psychiatric unit for 65 nursing staff.
- Collected data for audits to measure continuous improvement, investigated incident reports, performance improvements.
- Provided input regarding policies and procedures, promoted team approach, assisted in providing direct patient care as needed.
- Monitored/managed weekly overtime reports for nursing staff, travel nurses and managed FTE ceiling.
Clinical Nurse Educator
Central Regional Hospital
Butner, NC
03.2010 - 03.2012
- Responsible for organizing and implementing staff training, provided unit orientation, maintained 165 staff competencies to assure 100% compliance.
- Hospital wide instructor for CPR and Non-Violent Crisis Intervention.
- Collected and aggregated data for monthly audits.
- Participated and implemented quality improvement initiatives.
Clinical Research Nurse/Team Nurse Coordinator
Dorothea Dix Hospital
Raleigh, NC
08.2008 - 02.2010
- Rotating Charge Nurse.
- Conducted patient recruitment, subject screening, tracking and performed daily patient assessments.
- Coordinated inpatient/outpatient research case studies for pharmaceutical program manager.
- Administered clinical trial medications following strict clinical research guidelines, IRB, and regulatory requirements/guidelines.
- Biospecimen (urine and blood) collections, tracked, monitored/documented side effects and adverse effects.
- Provided high level of attention to detail required to maintain record collections, data entry and study files.
- Developed/modified patient treatment plans, goals, interventions.
Staff Nurse
John Umstead Hospital
Butner, NC
01.2008 - 08.2008
- Rotating charge nurse provided direct supervision of licensed and unlicensed nursing staff and patient care assignments.
- Provided patient, staff and family education and therapeutic support to patients, initiated nursing care plans.
- Accurately transcribed and implemented doctor orders.
- Administered, monitored, and reported medication side effects and effectiveness of treatment regimens.
- Facilitated treatment mall classes, collaborated with other healthcare professionals to provide quality mental and behavioral health services.
Instructor CNA Program
Stand Incorporated
Durham, NC
03.2008 - 07.2008
- Prepared and conducted classroom lectures and exams.
- Provided classroom assimilations.
- Conducted clinical skills checkoffs.
- Provided student remediation.
- Provided clinical site supervision.
Assertive Community Treatment (ACT) Nurse/RN
Maxim Staffing Solutions
Raleigh, NC
08.2007 - 12.2007
- Coordinated services with Area Program/LME staff, inpatient facilities, detox facilities and established linkage to community resources for Severe Persistent Mental Ill patients (SPMI).
- Documented the administration of psychotropic IM medications prescribed by the team psychiatrist, monitored for effectiveness, medication compliance, observed for side effects and contraindications.
- Assisted with the development, revision of medication protocols, policies, and procedures for SPMI.
- Managed and secured pharmaceutical and medical supplies, responsible for documenting overall treatment goals and service plans based on evaluations and recommendations from the Assertive Community Treatment Team (ACT).
- Monitored and assessed for changes in medical or psychiatric conditions, applied therapeutic skills for assessing psychosocial, behavioral, and psychiatric aspects of consumers illness.
- Assisted ACT providers with documenting unsafe behaviors to initiate IVC paperwork.
- Conducted weekly nursing support groups on substance abuse, behavioral and mental health, HIV, and other infectious diseases.
- Provided crisis intervention services in the office and community.
- Case management.
Certified Nurse Assistant
UNC Women's Ambulatory Clinic
Chapel Hill, NC
08.2005 - 01.2007
- Provided nursing assistance care for IVF, ultrasounds, OB-GYN patients in a clinic setting.
- Monitored and documented post-op care for patients that received Reproductive Endocrinology /Infertility procedures/treatment under RN supervision.
- Documented vital signs for OB-GYN, Oncology patients and performed pregnancy and urine test for routine follow-up care.
- Provided care for multiple patients in a clinic setting, worked in a team environment and independently, basic computer skills, demonstrated leadership qualities and abilities.
Certified Nurse Assistant
Gericare Health Services
Durham, NC
06.2004 - 01.2005
- Assisted patients with activities of daily living, patient education.
- Monitored blood glucose testing and maintained accurate documentation.
- Provided basic education and management of diabetes at home.
- Provided care with the management and maintenance of Gastrostomy tube.
- Documented daily vital signs, reported out of range readings to RN.
Certified Nurse Assistant
Full-time Care Giver
Durham, NC
04.1995 - 01.2005
- Provided full time health care for family members at home.
- Assisted and provided activities of daily living.
- Monitored blood glucose testing and maintained accurate documentation.
- Provided basic education and management of diabetes in the home.
- Provided wound care management.
- Provided dressing changes and monitored wound vacuum machine.
- Administered G-Tube feeding.
- Maintained daily monitoring and documentation of vital signs and blood sugars, reported out of range readings to provider or home health nurse.
- Administered daily medications.
- Provided loving companionship and support.
- Designated Health Care Power of Attorney.
Business Call Center Service Representative
GTE South Telephone Company
Durham, NC
11.1987 - 01.1998
- Received incoming telephone calls from large multi-line business customers, initiated orders for telephone changes, additions, transfers, or disconnections.
- Conducted outbound telephone calls to dispatch or repair department for emergent service requests.
- Provided on-going follow-up calls to ensure business requests were implemented appropriately, advocated for major business operations to ensure excellent customer service and quality telephone equipment.
- Assured and confirmed installation service dates, conducted follow-up calls to assure high quality outcomes for customer satisfaction and service requests.
- Maintained and exceeded sales team objectives for 5 state regions.
- Delegated as in-charge supervisor, provided new staff orientation and training.
Operating Room Technician
Women's Pavilion
Durham, NC
01.1985 - 12.1990
- Assisted the medical provider during clinical abortion procedures.
- Responsible for cleaning, packaging, and autoclaving surgical equipment.
- Responsible for setting up a clinical area for sterile procedures.
- Completed urinalysis for pregnancy test and scheduling routine follow-up appointments as needed.
Residential Customer Service Representative
Durham Cablevision
Durham, NC
06.1983 - 11.1987
- Received incoming telephone calls for residential cable tv services, initiated telephone orders for new service, transfers or changes as needed.
- Responsible for initiating orders for residential customers at the front office.
- Payment processing.
- Confirmed installation dates, conducted follow-up calls to assure positive outcomes for high quality customer service and satisfaction.
- Responsible for answering incoming telephone phone calls within a timely manner to minimize customer hold times.
- Maintained and exceeded sales objectives for our region.
Education
Master's Degree - Nurse Leadership & Management
Walden University
Minneapolis, MN10.2011
Bachelor of Science - Nursing
North Carolina Central University
Durham, NC05.2007
Bachelor of Science - Biology
North Carolina Central University
Durham, NC05.1983
Skills
- Policy writing
- Staff recruitment
- Performance improvement
- Patient safety standards
- Crisis management
- Care coordination
- Regulatory compliance
- Bed management systems
- Quality assurance
- Team collaboration
- Effective communication
- Leadership development
- Conflict resolution
- Emotional intelligence
- Decision making
- Staff development
- Critical thinking
- Delegation
- Cardiopulmonary resuscitation CPR
- Quality improvement
- Policy optimization
- Crisis intervention
- Nursing team oversight
- Strong clinical judgment
- Hiring and terminations
- Patient counseling
- Patient care
- Department management
- Workload management
- Motivational skills
- Care delivery
- Clinical expertise
- Nursing assignments
- Policy development
- Budget planning
- Utilization review
- Medication tracking
- Treatment Planning
- Deadline management
- Staff assignments
- Case review
- Electronic charting expertise
- Work Planning and Prioritization
- Multidisciplinary care coordination
- Clinical supervision
- Discharge planning
- Direct patient care
- Continuous improvement
- Problem-solving
- Patient care assessment
References
Available upon request
Licensures Certifications
- North Carolina Registered Nurse License
- American Heart BLS Certification
References
References available upon request.
Timeline
Nurse Manager
Washington DC VA Medical Center
02.2024 - Current
Hospital Nursing Administrator Coordinator Per Diem Nurse 3/6
James J. Peters VAMC
04.2023 - 02.2024
Nurse Manager
Montefiore Nyack Hospital
07.2022 - 02.2024
Telehealth Clinical Nurse Educator
AmeriSource Bergen/Lash Group Pharmaceutical
04.2021 - 03.2022
Interim Outpatient Clinic Nurse
Durham VA Health Care System
11.2014 - 08.2015
Nurse Manager Nurse 3/7
Durham VA Health Care System
08.2013 - 02.2021
Clinical Nurse Manager
Central Regional Hospital
10.2010 - 07.2013
Clinical Nurse Educator
Central Regional Hospital
03.2010 - 03.2012
Clinical Research Nurse/Team Nurse Coordinator
Dorothea Dix Hospital
08.2008 - 02.2010
Home Health Nurse
Aryzen Home Health Care
04.2008 - 06.2014
Instructor CNA Program
Stand Incorporated
03.2008 - 07.2008
Staff Nurse
John Umstead Hospital
01.2008 - 08.2008
Assertive Community Treatment (ACT) Nurse/RN
Maxim Staffing Solutions
08.2007 - 12.2007
Certified Nurse Assistant
UNC Women's Ambulatory Clinic
08.2005 - 01.2007
Certified Nurse Assistant
Gericare Health Services
06.2004 - 01.2005
Certified Nurse Assistant
Full-time Care Giver
04.1995 - 01.2005
Business Call Center Service Representative
GTE South Telephone Company
11.1987 - 01.1998
Operating Room Technician
Women's Pavilion
01.1985 - 12.1990
Residential Customer Service Representative
Durham Cablevision
06.1983 - 11.1987
Master's Degree - Nurse Leadership & Management
Walden University
Bachelor of Science - Nursing
North Carolina Central University
Bachelor of Science - Biology
North Carolina Central University