Nikki Beck
Manassas,VA
Summary
Dynamic Clinical Quality Nurse Director at Optum Infusion Services with a proven track record of enhancing patient care standards and operational efficiency. Expertise in strategic planning and multidisciplinary collaboration, with a focus on implementing evidence-based practices. Committed to fostering a culture of continuous improvement and ensuring quality assurance in nursing. Passionate about advancing staff development to elevate overall healthcare delivery.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinical Quality Nurse Director
Optum Infusion Services
03.2025 - Current
- Developed and implemented policies to enhance patient care and safety standards.
- Coordinated with healthcare professionals to optimize patient treatment plans.
- Conducted training sessions for nursing staff on best practices in infusion therapy.
- Evaluated clinical procedures to improve operational efficiency and compliance.
- Facilitated communication between departments to streamline patient care processes.
- Participated in strategic planning initiatives to improve operational efficiencies within the organization.
- Oversaw staffing requirements, recruitment and training initiatives for nurses.
- Ensured compliance with applicable laws, regulations and accreditation standards related to clinical operations.
- Facilitated interdisciplinary collaboration between departments to optimize patient care coordination.
- Maintained current knowledge of healthcare trends, regulations, protocols and standards relating to nursing practice.
- Identified opportunities for process improvements within the nursing department through benchmarking best practices from other organizations.
- Implemented evidence-based practices designed to increase efficiency.
- Attended meetings with internal and external stakeholders as needed regarding organizational objectives or other business matters.
- Reviewed event reports submitted by nurses, and identified root causes of errors or incidents related to patient safety concerns.
- Explained policies, procedures, and services with nursing teams.
- Maintained awareness of government regulations, accrediting bodies, and state-specific mandates.
Director of Nursing
Optum Infusion Services
08.2012 - Current
- Supervised daily operations of nursing staff including scheduling, assigning tasks and evaluating performance.
- Ensured compliance with regulatory standards from governing agencies such as ACHC, HIT and IPA.
- Conducted regular meetings with nursing staff to discuss operational issues, safety protocols, new technologies and professional development opportunities.
- Used independent judgment and followed regulatory guidelines to deliver quality patient care.
- Identified staffing needs and managed recruitment processes for nursing personnel.
- Ensured adherence to policies and procedures related to clinical practice standards.
- Led nursing team to improve and sustain superior metrics.
- Facilitated communication between multidisciplinary teams to coordinate patient care activities.
- Investigated complaints regarding nursing staff or patient care practices using root cause analysis.
- Evaluated and updated competency skills checklists for nursing staff.
- Performed and documented routine audits.
- Trained nurses on proper documentation techniques according to OIS policies.
- Directed the implementation of evidence-based clinical practice.
- Evaluated current processes related to healthcare delivery systems, suggesting changes that could enhance effectiveness or reduce costs.
- Identified gap in nursing revenue and developed a team and process to close gap.
- Lead project to develop BOTs to automate nurse billing process.
- Managed change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in focus of care.
- Developed and lead Pilot for Agency Management Team.
- Dynamic nursing leader with extensive experience at Optum Infusion Services, excelling in clinical leadership and quality improvement initiatives.
- Proven track record in staff recruitment and retention, fostering multidisciplinary collaboration, and enhancing patient care standards.
- Committed to professional development and implementing evidence-based practices to elevate nursing performance and operational efficiency.
Nurse Educator
Right at Home
03.2014 - 12.2023
- Developed and delivered educational programs to nursing staff specific to caring for patients with Dementia, Hospice and Parkinson's Disease.
- Developed comprehensive lesson plans that incorporate interactive activities to engage learners effectively.
- Organized and facilitated continuing education classes for nurses on new techniques, technologies, and best practices in patient care.
- Created and implemented a training program for newly hired nurses to orient them with the companies policies, procedures, and protocols.
- Utilized technology-enhanced instruction such as webinars and video conferencing for remote learning opportunities.
- Prepared course materials, such as syllabi, homework assignments, and handouts.
- Initiated, facilitated, and moderate classroom discussions.
- Revised and evaluated curricula, course content, and methods of instruction.
Education
MSN - Nursing Education
American Sentinel University
01.2014
BSN -
American Sentinel University
01.2013
ADN - Nursing
College of Southern Maryland School of Nursing
12.2007
MBA - Health Care Management
Capella University
Skills
- Clinical leadership
- Strong work ethic
- Clinical resources management
- Healthcare regulations compliance
- Nursing ethics
- Critical thinking
- Effective multitasking
- Verbal and written communication
- Relationship building
- Work Planning and Prioritization
- Documentation and reporting
- Quality improvement
- Quality control
- Nursing staff supervision
- Strategic planning
- Quality assurance
- Multidisciplinary team collaboration
- Process improvements
- Performance evaluations
- Employee coaching
- Professional development
- Accreditation coordination
- Quality improvement initiatives
- Standards of practice
- Policies compliance enforcement
- Staff recruitment and retention
- Teamwork and collaboration
- Attention to detail
- Time management
- Problem-solving abilities
- Organizational skills
- Adaptability and flexibility
- Reliability
- Effective communication
- Policy writing
- Patient safety standards
- Evidence-based practices
- Staff training and development
- Compliance management
- Interdisciplinary collaboration
- Operational efficiency
- Change management
- Clinical expertise
- Corrective action implementation
- Policy development
- Workload management
- Compliance oversight
- Staff leadership
- Multitasking and organization
- Performance improvement
- Deadline management
- Staff coaching and mentoring
- Ethical practice
- Motivational skills
- Quality controls
- Task delegation
- Policy optimization
- Multidisciplinary care coordination
- Strong clinical judgment
- Basic life support for health care providers (BLS)
- Conflict management
Certification
- Registered Nurse License VA
Community Service
- Member Infusion Nurses Society
- Member Virginia Nurses Association
Accomplishments
- Q2 2024 Nursing Operations Superstar
- 2 time Super Hero Nominee
- Sages Nominee
Timeline
Clinical Quality Nurse Director
Optum Infusion Services
03.2025 - Current
Nurse Educator
Right at Home
03.2014 - 12.2023
Director of Nursing
Optum Infusion Services
08.2012 - Current
MSN - Nursing Education
American Sentinel University
BSN -
American Sentinel University
ADN - Nursing
College of Southern Maryland School of Nursing
MBA - Health Care Management
Capella University