Beverly Ann Moore-Guess
Fort Worth,TX
Summary
Seasoned Assistive Technology Specialist with over 20 years at TRC, DARS and Texas Workforce Solutions, demonstrating expertise in vocational rehabilitation and assistive technology services. Excelled in problem-solving and effective communication, guiding VR teams, customer and providers through the complex rehabilitation technology process. Proven track record in mentoring and policy interpretation, enhancing service delivery and Texas Workforce compliance.
Overview
22
22
years of professional experience
Work History
(ATS) Assistive Technology Specialist
Texas Workforce Solutions Vocational Rehabilitation Services
Fort Worth, TX
03.2019 - Current
- Implementation and interpretation of TWC policies and procedures for Assistive Technology Services. DME, VME, Assistive Technology, Home, and Job Modifications.
- Provide case consultations, training, and guidance in assigned program areas, and be responsible for reviewing and approving purchases of DME, assistive technology, and home and job site modifications at certain dollar thresholds.
- Provides expert guidance, technical support, and oversees the process for vehicle modification, home modification, durable medical equipment, and assessments for complex rehabilitation technology.
- Provides guidance and recommendations to VR teams in identifying AT strategies to meet customer needs.
- Complete TTI Vehicle Modification Inspection.
- Conduct training involving assistive technology services, and provide feedback to the VR Manager/Unit Supervisors when appropriate.
- Mentors other ATS in providing Assistive Technology Services.
- Coordinated and conducted an in-person Region II Tarrant County VME Service Training, with four modifiers bringing thirteen modified vehicles for demonstration and display.
- Complete case reviews to assure TWC compliance.
- Utilized problem-solving techniques when faced with challenging situations.
(RA) Rehabilitation Assistant IV
Texas Workforce Solutions Vocational Rehabilitation Services
Fort Worth, TX
08.2017 - 03.2019
- Provided senior-level caseload support, creating, maintaining, and reviewing technical case management forms and files for accuracy.
- Utilized the RHW electronic case management system.
- Collects customer personal information for intake applications and eligibility processing.
- Coordinate customer VR services with VRC, providers, as needed.
- Maintained appropriate business relationships with providers, businesses, customers, and staff.
- Mentored new rehabilitation assistants in the VR process and procedures.
- Participates in Vocational Rehabilitation Services training, as required
- Obtained the required approvals according to TWC purchasing policies.
- Staff cases with VR counselors, VR supervisors, and the VR manager are required.
Independent Living RA III
DARS
Irving, TX
08.2014 - 08.2017
- Provided case consultations, training, and guidance on DME, assistive technology, and home modifications for the DARS Independent Living Program.
- Coordinated with the ILS counselor to set up the required service to keep the customer out of skilled nursing facilities.
- Created service records and service authorizations according to policies and procedures.
- Utilized problem-solving techniques when faced with challenging situations.
- Completed verification of installed equipment according to policy and procedure.
ILS RST
DARS
Fort Worth, TX
08.2005 - 08.2017
- Collects customer personal information for intake applications and eligibility processing.
- Coordinate customer VR services with providers, as needed.
- Maintained appropriate business relationships with providers, businesses, customers, and staff.
- Mentored new rehabilitation assistants in the VR process and procedures.
- Participates in Vocational Rehabilitation Services training, as required.
- Staff cases with VR counselors, VR supervisors, and the VR manager are required.
RST
Texas Rehabilitation Commission
Fort Worth, TX
06.2003 - 08.2005
- Performed entry-level rehabilitation support work.
- Conducted application interviews and entry of information.
- Provided routine caseload support services.
- Created service records according to approved services.
- Maintained and secured customer case files according to policy.
- Continued education and training.
- Coordinated appointments with customers and providers.
Education
Associate of Arts - General Studies
Fresno City College
Fresno, CA06-1998
Skills
- Subject Matter Expert (SME) for Assistive Technology Services
- 20 years' work experience in Vocational Rehabilitation
- Interpretation of ATS services
- Knowledge of vehicle modification equipment
- Knowledge of durable medical equipment
- Knowledge of assistive technology
- Experience with case management systems
- Communicate effectively, verbally and in writing
- Problem-solving skills
- Knowledge of software applications (Microsoft Excel, Word, Outlook, and PowerPoint)
Affiliations
- Member of Board of Directors for Greater Sweethome Church
- Choir President for Greater Sweethome Church
- Service as Tarrant County North Management Unit Morale Committee Member
Accomplishments
- Awarded the Region II "Make a Difference" Community Out Reach Award
- Customer First recognition from Cheryl Fuller
- PSART recognition for service to customer
Timeline
(ATS) Assistive Technology Specialist
Texas Workforce Solutions Vocational Rehabilitation Services
03.2019 - Current
(RA) Rehabilitation Assistant IV
Texas Workforce Solutions Vocational Rehabilitation Services
08.2017 - 03.2019
Independent Living RA III
DARS
08.2014 - 08.2017
ILS RST
DARS
08.2005 - 08.2017
RST
Texas Rehabilitation Commission
06.2003 - 08.2005
Associate of Arts - General Studies
Fresno City College
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