Motivated professional with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Calm under pressure and thrives in fast paced environments.
Hi, I’m
Beverly James
Seattle,WA
Summary
Overview
10
years of professional experience
Work History
HeadLight Technologies
Operations and Events Coordinator
08.2021 - 05.2023
Job overview
- Crafted annual budgets, achieving a 30% cost reduction by analyzing historical data and cross-referencing current market prices
- Delivered cross-team admin support and assisted the executive assistant with catering, All-Hands, meeting prep, and ad hoc projects
- Oversaw logistics for 50+ events including purchasing materials, registrations, research, and creating filing systems
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data
Piroshky Baking Company
Store Supervisor
04.2017 - 03.2020
Job overview
- Managed inventory control, cash control, and store opening and closing procedures
- Exceeded sales targets, achieving 50% sales growth in year one through curated customer relationships
- Oversaw daily operations, including daily reports, financial record-keeping, and compliance with food regulations
- Managed full-cycle recruitment process: resume screening, interviews, training, and terminations
Alaire Apartment Homes
Apartment Leasing Consultant
01.2017 - 04.2017
Job overview
- Enhanced leasing records accuracy by digitizing paper files into a CRM for efficient management
- Analyzed market trends and rental rates, providing insights that drove unit management decisions and maximized profitability
- Researched competitive properties, actively tracking market trends and rental rates
- Drove traffic, qualified renters, completed leasing, and managed move-in procedures using marketing strategies resulting in reduced vacancies
Keller Williams Realty
Personal Assistant
09.2016 - 01.2017
Job overview
- Created property listings, oversaw social media channels, and designed promotional flyers to attract prospective clients
- Managed confidential client information to ensure data privacy and security
- Conducted open house events including scheduling, property preparation, and visitor engagement, increasing property exposure
- Generated leads to pass on to the seller's agent, cold called, and went door to door to drive traffic to open houses nearby
SUBWAY®Restaurants
Store Manager
08.2013 - 08.2016
Job overview
- Supervised a team of 13 which consisted of coordinating schedules, assigning tasks, and managing workload distribution
- Managed catering orders, overseeing the preparation, packaging, and delivery processes to guarantee customer satisfaction
- Improved customer relations through complaints resolution and loyalty initiatives, leading to a 30% increase in sales
- Resolved operational challenges, such as equipment malfunctions and supply chain disruptions
Education
Washington State University
Bachelor Of Arts from Social Sciences
2022
University Overview
Concentrations in Sociology, Psychology, and Communications
Skills
- Contract Management
- Marketing
- Salesforce
- Lead Generation
Timeline
Operations and Events Coordinator
HeadLight Technologies
08.2021 - 05.2023
Store Supervisor
Piroshky Baking Company
04.2017 - 03.2020
Apartment Leasing Consultant
Alaire Apartment Homes
01.2017 - 04.2017
Personal Assistant
Keller Williams Realty
09.2016 - 01.2017
Store Manager
SUBWAY®Restaurants
08.2013 - 08.2016
Washington State University
Bachelor Of Arts from Social Sciences
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