Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Bevoline Thompson

The Bronx,NY

Summary

Results-oriented and customer-focused Bank Associate with a proven track record of delivering exceptional service in the financial industry. Adept at handling various banking transactions, promoting and cross-selling products, and resolving customer inquiries. Possesses strong communication and interpersonal skills, coupled with a keen attention to detail and a commitment to compliance

Overview

18
18
years of professional experience

Work History

Lead Associate for Operations

JPMorgan Chase
Mamaroneck, NY
12.2015 - Current
  • Supervise and lead a team of operations specialists, providing guidance and support.
  • Implement, and optimize operational processes to enhance efficiency and productivity.
  • Collaborate with compliance officers to implement and update procedures in accordance with regulatory changes.
  • Foster a collaborative and positive work environment.

Manger on Duty

JPMorgan Chase
Mamaroneck, NY
01.2023 - Current
  • Ensure a high level of customer satisfaction by addressing inquiries, concerns, and feedback.
  • Manage and lead staff during the shift, including assigning duties and providing guidance.
  • Monitor and enforce adherence to operational policies and procedures.
  • Provide training to staff on policies, procedures, and customer service standards.

Intern

Westchester Educations Opportunity Center
Yonkers, NY
10.2023 - Current
  • Assist in organizing and facilitating educational programs and workshops.
  • Collaborate with instructors and program coordinators to ensure smooth program delivery.
  • Participate in recruiting events, information sessions, and partnerships with community organizations.

Assistant Branch Manager

JP Morgan Chase
Elmsford, NY
02.2012 - 04.2014
  • Provide coaching and mentoring to team members to enhance their performance and professional development.
  • Coordinate staff schedules and ensure adequate coverage during peak times.
  • Collaborate with the Branch Manager to implement process improvements and efficiency measures.
  • Resolve escalated customer issues and ensure high levels of customer satisfaction.

Bank Teller

JP Morgan Chase
Larchmont, NY
06.2006 - 08.2012
  • Conduct routine financial transactions, including deposits, withdrawals, and check cashing, accurately and efficiently.
  • Assist customers with inquiries, account-related issues, and provide information on various banking products and services.
  • Educate customers on the features and benefits of different banking products.

Education

Some College (No Degree) - Human Services / Social Sciences

Westchester Community College
Valhalla, NY
01.2022

High School Diploma -

Manchester High School
Jamaica
05.1996

Skills

  • Client Relationship Management
  • Business Development Understanding
  • Administrative Support
  • Sales Proficiency
  • Staff Management
  • Customer Service

Affiliations

  • Volunteer work for the Westchester county food bank
  • P.O.T.S food and clothes volunteer in the Bronx
  • Volunteer at Memorial Sloan Kettering cancer center in Westchester

Timeline

Intern

Westchester Educations Opportunity Center
10.2023 - Current

Manger on Duty

JPMorgan Chase
01.2023 - Current

Lead Associate for Operations

JPMorgan Chase
12.2015 - Current

Assistant Branch Manager

JP Morgan Chase
02.2012 - 04.2014

Bank Teller

JP Morgan Chase
06.2006 - 08.2012

Some College (No Degree) - Human Services / Social Sciences

Westchester Community College

High School Diploma -

Manchester High School

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Bevoline Thompson