Bevon Walters
Newark ,DE
Summary
Accomplished Bank Manager at National Commercial Bank Jamaica, adept in operational efficiency and branch administration. Spearheaded initiatives that significantly enhanced customer satisfaction and staff productivity. Expert in cash management and teller auditing, with a proven track record of fostering strong business relationships and cultivating a high-performance culture.
Overview
26
26
years of professional experience
Work History
Bank Manager
National Commercial Bank Jamaica
03.2005 - 01.2024
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Developed a loyal customer base through personalized service and tailored financial solutions.
- Cultivated a high-performance culture within the branch by setting clear expectations and rewarding top performers accordingly.
Bank Teller Supervisor
National Commercial Bank Jamaica
02.1998 - 03.2005
- Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Counted cash drawers and made bank deposits.
- Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
- Promoted cross-selling efforts by educating staff on bank products and services, resulting in increased sales.
- Increased overall efficiency by implementing new procedures for cash handling, balancing, and discrepancy resolution.
- Built trusting relationships with customers through attentive listening skills, insightful problem-solving abilities, and empathetic service approach.
Education
Associate of Arts - Banking And Finance
Brown's Town Community College
St. Ann JA06-1997
Skills
- Operational efficiency
- Branch administration
- Cash management
- Credit analysis
- Teller auditing
- Budget planning
- Banking operations
Timeline
Bank Manager
National Commercial Bank Jamaica
03.2005 - 01.2024
Bank Teller Supervisor
National Commercial Bank Jamaica
02.1998 - 03.2005
Associate of Arts - Banking And Finance
Brown's Town Community College
Similar Profiles
Aldene Anderson-HewittAldene Anderson-Hewitt
Personal Banker at National Commercial Bank Jamaica LtdPersonal Banker at National Commercial Bank Jamaica Ltd
Tamara LoganTamara Logan
Retail Support Officer at National Commercial Bank Jamaica LimitedRetail Support Officer at National Commercial Bank Jamaica Limited
Matthew TurnerMatthew Turner
Intern at National Commercial Bank Jamaica LimitedIntern at National Commercial Bank Jamaica Limited