Beyonica Inman

• Supported trainer in onboarding and training new hires
• Reviewed and assisted with required work documents through email communication
• Provide refresher courses to employees on an as needed basis
• Delivered refresher courses for employees as needed
• Curating alternate training methods to correlate with different learning types.
• Facilitated productivity meetings to enhance team collaboration
• Emailing, assisting and reviewing required work documents

• Scheduled and coordinated shared-ride transit plans for Access Link customers with disabilities, ensuring compliance with ADA service area requirements.
• Answers inbound reservation requests, interprets trip itineraries, determines fare and eligibility, and books trips using the Trapeze PASS computerized paratransit system.
• Verifies pick-up and drop-off locations using digital maps to ensure they fall within the designated ADA service boundaries.
• Resolved customer inquiries, updated client records, modified trips, and addressed escalated concerns to enhance customer satisfaction.
• Reviewed scheduled logs and coordinated group or feeder service trips to streamline daily paratransit operations.

• Delivered exceptional customer service with team members, enhancing customer satisfaction during high-volume periods.
• Maintained clean and organized workspace, ensuring compliance with health and safety standards.
• Maintained a clean and organized workspace to meet health and safety standards.
• Ensured dining areas were clean, sanitized, and well-stocked, promoting a positive dining experience.

• Supervised construction site activities to ensure adherence to safety protocols and quality standards., Monitor daily construction activities on-site, ensuring quality workmanship and safety protocols are followed
• Oversaw opening and closing procedures while assisting with operational tasks to maintain smooth daily operations
• Performed hands-on labor to construct walls, ceilings, and floors, contributing to project completion

• Delivered exceptional customer service by promptly addressing inquiries and resolving issues to ensure a positive guest experience.
• Maintained clean, organized workspace to uphold health and safety standards, contributing to overall guest safety.
• Operated POS systems, processed transactions accurately, and managed cash registers, ensuring efficient service.
• Ensured food preparation areas remained clean, sanitized, and stocked, supporting operational readiness.

• Acted as the first point of contact for incoming clients, facilitating smooth intake processes.
• Facilitated communication of new client arrivals to medical staff and RA team.
• Prepare admission packets and facility bags.
• Collecting client medication and related admission documents
• Administered Covid tests, performed body searches and urinalysis.
• Disposing of any contraband, illegal substances or any item prohibited
• Ensured the safekeeping of client belongings and maintained accurate inventory.
• Maintain client charts and perform general clerical tasks
• Collected and organized client medication during intake and related admission documents
• Answer calls and respond to client/ family/ staff inquiries
• Managed faxing of paperwork to coa and sca for each client to secure funding during treatment.

• Resolved customer inquiries and issues with AT&T services, including billing and plan changes, enhancing customer satisfaction.
• Informed customers about products and promotions, contributing to informed purchasing decisions.
• Guided customers through basic troubleshooting for wireless, internet, and TV services, improving service experience.

• Managed inventory by restocking merchandise, placing security sensors on products, and unloading shipments.
• Managed inventory through restocking merchandise, placing security sensors on products, and unloading shipments to ensure product availability.
• Maintained clean and organized stockroom to streamline operations and support team efficiency.

• Managed moving operations, ensuring safe transport and timely delivery of furniture and items to customers.
• Oversaw loading, unloading, and securement of merchandise, coordinated with team members for efficient workflow
• Operated and maintained company vehicles and equipment to ensure safe and timely service.
• Operated and maintained company vehicles and equipment, ensuring safety and reliability for service delivery.

• Led and supervised security personnel, ensuring effective security coverage and adherence to company policies.
• Trained and scheduled staff, conducted performance evaluations, and managed disciplinary actions to uphold team accountability.
• Monitored premises, staff, and visitors to ensure compliance with safety regulations and enhance overall security.
• Maintained secure environment for staff and property, minimizing risks and incidents through proactive measures.

• Monitored security cameras, managed sign-in logs, filed incident reports, and performed daily administrative duties to uphold safety protocols.
• Trained new security personnel and assisted with the verification of drivers’ identities and delivered shipments.
• Coordinated vehicle dispatching from central hub and confirm seals were in fact and documentation matched.
• Facilitated communication through intercom systems and documentation to enhance operational efficiency.

• Answered inquiries and processed reservations, upselling products and services to enhance customer experience.
• Coordinated management of rental contracts, location fleet, tracked inventory, and maintained facility cleanliness.
• Transported vehicles and rental equipment between locations.
• Dispensed propane, cleaned and inspected equipment, ensuring seamless rental experience for customers.

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