BEYONKA SMITH
IBM
Villa Rica,GA
24
years of professional experience
5
Badges
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Excellent communication and good judgment.
Work History
Software Program Manager
1 Year 11 Months- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
Worldwide Software Deployment Advisor
2 Years 5 Months- Leveraged applications and tools to analyze data, compile and visualize historical information.
- Managed projects from procurement to commission.
- Identified plans and resources required to meet project goals and objectives.
- Responsible for executing contract management processes using contract systems and tools.
- Build and maintain strong client relationships at all levels with the objective of being a trusted business partner.
- Consolidated financial data and materials for key leadership meetings.
Federal Operations Specialist
3 Years 1 Month- Responsible for resolving disputes and resolution process
- Analyze and Interpret contract terms and conditions
- Manage day-to-day workloads and projects with agile methodology
- Train colleagues
- Tracked and analyzed reports to determine needed improvements.
- Monitor and evaluate business control to promote client satisfaction to achieve operational results
- Managed quality assurance including internal audits
- Analyze sales data and provide reports to management
Software Program Consultant
12 Years- Effectively communicate changes affecting sales team in respect to end-of-quarter / end-of-month
- Served as the main liaison for the IBM Software Program to the entire federal sales team, internally and externally
- Investigated and resolved customer/sales team inquiries and complaints in a timely manner
- Produced detailed and relevant reports for use in making business decisions
- Dedicated to continuously improving customer/sales team knowledge of the software program, tools and best practices
- Assist sales team through their Seller Education Events, Deal Structuring and Tool Efficiencies Participated. Participated as an instructor at the InterConnect, Amplify, Summit University and Acquisitions Transfer of Business
Education
Bachelor of Arts - Sociology
Skills
Strong presentations and training skills
Project management skills
Excellent verbal and written communication skills
Trusted thought leader working
Very strong collaboration and negotiation skills
Knowledge of Agile Principles and Design Thinking
Excellent customer service
Effective problem solving skills
Financial records review
Team leadership
High-energy attitude
Clerical Support
Certification
- IBM Agile Explore Badge
- IBM Recognized Teacher/ Educator Badge
- Cloud & Cognitive Patterns Badge
- IBM Blockchain Essentials Badge
- Earning Advocacy Practitioner Badge
- Enterprise Design Thinking Practitioner Badge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Software Program Manager
IBM
02.2023 - 01.2025Read More
Worldwide Software Deployment Advisor
IBM
08.2021 - 01.2024Read More
Federal Operations Specialist
IBM
07.2018 - 08.2021Read More
Software Program Consultant
IBM
07.2006 - 07.2018Read More
Virginia State University
Bachelor of Arts from Sociology
Read More