Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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BEYONKA SMITH

Villa Rica,GA

Summary

To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Excellent communication and good judgment.

Overview

24
24
years of professional experience
5
5

Badges

Work History

Software Program Manager

IBM
02.2023 - 01.2025
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Identified program obstacles and communicated possible impacts to team.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.

Worldwide Software Deployment Advisor

IBM
Atlanta, GA
08.2021 - 01.2024
  • Leveraged applications and tools to analyze data, compile and visualize historical information.
  • Managed projects from procurement to commission.
  • Identified plans and resources required to meet project goals and objectives.
  • Responsible for executing contract management processes using contract systems and tools.
  • Build and maintain strong client relationships at all levels with the objective of being a trusted business partner.
  • Consolidated financial data and materials for key leadership meetings.

Federal Operations Specialist

IBM
Sandy Springs, GA
07.2018 - 08.2021
  • Responsible for resolving disputes and resolution process
  • Analyze and Interpret contract terms and conditions
  • Manage day-to-day workloads and projects with agile methodology
  • Train colleagues
  • Tracked and analyzed reports to determine needed improvements.
  • Monitor and evaluate business control to promote client satisfaction to achieve operational results
  • Managed quality assurance including internal audits
  • Analyze sales data and provide reports to management

Software Program Consultant

IBM
Atlanta, Georgia
07.2006 - 07.2018
  • Effectively communicate changes affecting sales team in respect to end-of-quarter / end-of-month
  • Served as the main liaison for the IBM Software Program to the entire federal sales team, internally and externally
  • Investigated and resolved customer/sales team inquiries and complaints in a timely manner
  • Produced detailed and relevant reports for use in making business decisions
  • Dedicated to continuously improving customer/sales team knowledge of the software program, tools and best practices
  • Assist sales team through their Seller Education Events, Deal Structuring and Tool Efficiencies Participated. Participated as an instructor at the InterConnect, Amplify, Summit University and Acquisitions Transfer of Business

Education

Bachelor of Arts - Sociology

Virginia State University
Petersburg, VA

Skills

  • Strong presentations and training skills
  • Project management skills
  • Excellent verbal and written communication skills
  • Trusted thought leader working
  • Very strong collaboration and negotiation skills
  • Knowledge of Agile Principles and Design Thinking
  • Excellent customer service
  • Effective problem solving skills
  • Financial records review
  • Team leadership
  • High-energy attitude
  • Clerical Support

Certification

  • IBM Agile Explore Badge
  • IBM Recognized Teacher/ Educator Badge
  • Cloud & Cognitive Patterns Badge
  • IBM Blockchain Essentials Badge
  • Earning Advocacy Practitioner Badge
  • Enterprise Design Thinking Practitioner Badge

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Software Program Manager

IBM
02.2023 - 01.2025

Worldwide Software Deployment Advisor

IBM
08.2021 - 01.2024

Federal Operations Specialist

IBM
07.2018 - 08.2021

Software Program Consultant

IBM
07.2006 - 07.2018

Bachelor of Arts - Sociology

Virginia State University

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