Beza Esayas
Silver Spring,MD
Summary
Dedicated professional with vast experience in customer service, data entry, and scheduling. Proficient in Quickbooks online and various software programs. Committed to providing a high-level of service, accuracy, and efficiency while working in a fast-paced environment.
Overview
10
10
years of professional experience
Work History
SENIOR SALES CONSULTANT
JIM COLEMAN INFINITI NISSAN
Bethesda, MD
11.2024 - Current
- Led sales initiatives, increasing customer engagement through tailored solutions and exceptional service
- Analyzed market trends to inform strategic decision-making and optimize sales strategies
- Developed and maintained strong relationships with clients, ensuring high levels of satisfaction and retention
ACCOUNTING ASSISTANT, MD
Jim Coleman Automotive
06.2024 - 11.2024
- Conduct thorough title and lien searches to verify vehicle ownership, and ensure all documentation is accurate and complete.
- Accurately process, post, and track vehicle titles and registration documents in accordance with state and company regulations.
- Coordinate with dealerships, financial institutions, and DMV offices to resolve discrepancies and expedite the title and registration process.
- Organize and maintain comprehensive physical and digital filing systems for all title, registration, and ownership documents.
- Monitor and update internal databases to ensure all title and registration records are current, accurate, and audit-ready.
- Provide administrative support by preparing reports, responding to title-related inquiries, and assisting with compliance reviews.
- Maintain a high level of confidentiality and attention to detail when handling sensitive customer and vehicle information.
RECEPTIONIST/ADMINISTRATIVE ASSISTANT, MD
Jim Coleman Automotive
09.2020 - 05.2024
- Answer phone calls and schedule appointments with customers
- Create rental car contracts for management team
- Train new employees
- Handled cash and credit card payments with accuracy.
- Assisted with administrative tasks such as filing documents, copying materials.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Keep reception and common areas clean and tidy.
- Maintained accurate records of all incoming calls, messages, and visitors.
- Checked visitors in and directed or escorted to appropriate departments and personnel.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Answered questions about organization and provided callers with address, directions, and other information.
- Assisted in resolving customer complaints and disputes.
SALES ASSOCIATE, MD
Old Navy
08.2016 - 12.2019
- Maintain store promotion
- Oversaw opening and closing operation
- Helped customers find and select products.
- Keep the work area clean, organized and free of clutter at all times.
- Performed cleaning tasks, keeping store neat and organized.
- Organized merchandise displays to promote higher levels of customer engagement.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Operated cash register and POS to process sales transactions and handle payments.
Education
Bachelor of Business Administration (BBA) -
University of Maryland Global Campus
12.2027
HIGH SCHOOL GRADUATE - undefined
Winston Churchill High School
01.2016
Skills
- Customer Service
- Detail-oriented
- Time Management
- Problem-solving
- Organizational Skills
- Multitasking skills
- Data entry
- Microsoft office
- Quickbooks online
LANGUAGES
Fluent in English, and Amharic
Timeline
SENIOR SALES CONSULTANT
JIM COLEMAN INFINITI NISSAN
11.2024 - Current
ACCOUNTING ASSISTANT, MD
Jim Coleman Automotive
06.2024 - 11.2024
RECEPTIONIST/ADMINISTRATIVE ASSISTANT, MD
Jim Coleman Automotive
09.2020 - 05.2024
SALES ASSOCIATE, MD
Old Navy
08.2016 - 12.2019
HIGH SCHOOL GRADUATE - undefined
Winston Churchill High School
Bachelor of Business Administration (BBA) -
University of Maryland Global Campus