Bezawit Abebe
Silver Springs,MD
Summary
Friendly, polished, and service-driven hospitality professional with experience in luxury hotel environments including Skylight Ethiopian Airlines Hotel and Hyatt Regency. Skilled in guest service, dining support, table setup, food running, and maintaining elegant and organized service areas. Known for professionalism, attention to detail, and delivering warm, high-quality service that aligns with 5-star standards. Committed to providing exceptional guest experiences at world-class properties such as the Waldorf Astoria.
Overview
2
2
years of professional experience
Work History
Front Desk Agent / Guest Service Agent
Skylight Ethiopian Airlines Hotel
Addis Ababa, Ethiopia
11.2024 - 04.2025
- Managed front desk operations for a high-volume international hotel serving global guests.
- Processed reservations, confirmed bookings, and completed daily front office reports.
- Provided warm, personalized service to elevate the guest experience.
- Coordinated with dining, housekeeping, and management to support seamless operations.
- Handled payments, maintained accurate records, and resolved guest inquiries efficiently.
Guest Service Agent
Hyatt Regency
Addis Ababa, Ethiopia
01.2023 - 11.2024
- Delivered luxury-level hospitality service in a fast-paced, high-end environment.
- Assisted guests with check-ins, check-outs, room requests, and special needs.
- Communicated with housekeeping, kitchen, and management to support smooth operations.
- Resolved guest concerns promptly and professionally to maintain satisfaction standards.
- Provided attentive and polished service to international visitors.
Education
High School Diploma -
Nazareth School
EthiopiaSkills
- Five-star customer service
- Food running & table support
- Table setup, clearing & resetting
- Guest relations & service recovery
- Front desk & hospitality operations
- Cash handling & payment accuracy
- Reservation & order coordination
- Time management & multitasking
- Team collaboration
- Cleanliness & sanitation standards
- Hospitality etiquette & professionalism
Additional Information
Flexible schedule (nights, weekends, holidays), Strong communication and interpersonal skills, Passionate about luxury hospitality and guest satisfaction
Timeline
Front Desk Agent / Guest Service Agent
Skylight Ethiopian Airlines Hotel
11.2024 - 04.2025
Guest Service Agent
Hyatt Regency
01.2023 - 11.2024
High School Diploma -
Nazareth School