Michael Satchwell Jr
Nicholasville,KY
Summary
Exhibited determination and motivation in seeking employment, emphasizing a results-driven approach to career advancement.
Overview
4
4
years of professional experience
Work History
Front Desk Guest Service Agent
Embassy Suites
Lexington, KY
03.2026 - Current
- Greeted guests warmly, providing exceptional customer service to enhance overall guest experience.
- Managed check-in and check-out processes, ensuring accuracy and efficiency in reservation systems.
- Resolved guest inquiries and complaints promptly, maintaining a high level of satisfaction and loyalty.
- Coordinated room assignments and special requests, optimizing guest accommodations for maximum comfort.
- Trained new front desk staff on procedures, enhancing team performance and service quality.
Front Desk Agent
Doubletree Suites by Hilton
Lexington, KY
04.2022 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Executed nightly financial audits to ensure accuracy and compliance with accounting standards.
Guest Service Representative
Hotel Lex
Lexington, KY
10.2023 - 01.2024
- Facilitated guest services at front desk to enhance overall customer experience and satisfaction.
Education
High School Diploma -
Treasure Coast High School
Port Saint Lucie, FL01.2021
Skills
- Adapted quickly to new concepts and technologies to enhance team performance
- Utilized comprehensive computer skills to support project execution and team collaboration
- Managed concurrent responsibilities to ensure seamless workflow and productivity
- Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented strategies to elevate customer satisfaction and loyalty
- Oversaw phone communication protocols to enhance customer satisfaction Guided team in implementing best practices for phone interactions Championed a culture of professionalism in all phone engagements
Timeline
Front Desk Guest Service Agent
Embassy Suites
03.2026 - Current
Guest Service Representative
Hotel Lex
10.2023 - 01.2024
Front Desk Agent
Doubletree Suites by Hilton
04.2022 - Current
High School Diploma -
Treasure Coast High School