Kathleen Santavicca
Golden,CO
Summary
Product management professional with track record of driving successful product initiatives and optimizing product performance. Adept at collaborating with cross-functional teams and focusing on achieving impactful results. Known for adaptability and reliability in dynamic environments, with skills in stakeholder management, strategic planning, and project management.
Overview
5
5
years of professional experience
Work History
Product Manager
Lahzo
12.2024 - Current
- Lead end-to-end product development cycles in a high-velocity environment, including the successful launch of an AI-based chat experience that boosted lead conversion rates by 30%
- Prioritize feature roadmaps based on customer feedback and market research, implementing A/B testing strategies that led to a 10% increase in overall user satisfaction
- Manage a cross-functional team of 10 engineers and designers to deliver product enhancements, reducing product release cycle time by 20% through effective agile methodologies
- Define product requirements and success metrics that drive data-informed decision making, resulting in measurable improvements across key performance indicators
- Conduct competitive analysis to identify market opportunities, leading to innovative features that differentiate Lahzo in the marketplace
Product Manager
Shift4 (Revel Systems)
10.2021 - 12.2024
- Managed the development of an open API, to which any number of third-party loyalty providers can integrate, enabling $1M in monthly revenue through the closing of two large enterprise sales
- Collaborated with agile development teams and external partners to deliver dozens of new software features, develop and certify outbound API integrations, and enhance existing user flows
- Established 4 KPIs to define project success, measure usage and adoption of new features, and drive data-driven product decisions for future development
- Drove adoption of a new product documentation process, resulting in clear and robust product documentation for software releases and a 30% increase in customer satisfaction survey scores
- Owned scrum and agile-related processes for 2 agile software development teams including creating user stories and acceptance criteria, owning and prioritizing the product backlog, facilitating sprint reviews, and interfacing with external and internal stakeholders
- Drove year-long re-architecture of Revel's monolith backend to a microservice-based framework saving Revel ~$100K on inefficient release management and developer toil on outdated and overly complex software
- Supervised 2 direct reports and led employee training for Product Owner I and II roles
- Communicated effectively with team members and partners to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
Product Owner
Unum Group
06.2020 - 10.2021
- Owned the adoption of an AI tool focused on automating the short-term disability process, leading to a 20% decrease in average claim adjudication times
- Collaborated with dozens of disability specialists to remove claim adjudication roadblocks and drive new system adoption; designed dashboards to captures key efficiency metrics
- Led trainings, designed innovative solutions, and established best practices for the Costco leave implementation process to facilitate smooth and efficient Costco leave rollouts for over 600 Costco locations
- Created 3 KPIs to capture productivity and improve efficiency for 5 disability management teams
Education
Master of Science - Information Systems Engineering
Johns Hopkins University
Baltimore, MD08-2024
BBA - Management Information Systems
University of Georgia
Athens, GA05-2020
Bachelor of Arts - German
University of Georgia
Athens, GA05-2020
Skills
- KPI tracking
- Project planning
- Product strategy
- Stakeholder management
- Product lifecycle management
- JIRA/Confluence
- Agile software development and Scrum
- Figma
- Tableau
- SQL
Languages
German
Full Professional
Timeline
Product Manager
Lahzo
12.2024 - Current
Product Manager
Shift4 (Revel Systems)
10.2021 - 12.2024
Product Owner
Unum Group
06.2020 - 10.2021
Master of Science - Information Systems Engineering
Johns Hopkins University
BBA - Management Information Systems
University of Georgia
Bachelor of Arts - German
University of Georgia
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