Elie N. Halabi
Jacksonville,FL
Summary
Detailed-oriented Automotive Advisor with 15+ years of experience in diagnosing and servicing vehicles. Skilled at managing appointments, obtaining proper vehicle information and documenting vehicle problems accurately and clearly. Self-motivated and highly organized track & sales record. A proactive problem-solver with a passion for cultivating and maintaining quality relationship with clients.
Overview
13
13
years of professional experience
Work History
Senior Mobile Inspector II
Manheim
03.2022 - Current
- Conduct thorough assessment of vehicle conditions following the Manheim Express Inspection process.
- Maintain detailed records of inspection results and communicate findings to relevant stakeholders for decision-making purposes.
- Collaborate with cross-functional teams to resolve issues related to vehicle quality.
- Demonstrates professionalism and valued appreciation while consulting with established clients.
Service Advisor
Plus One Performance and Tire Pros
05.2020 - 06.2021
- Coordinated service appointments, determined repair estimates, and ensured timely completion of work to meet customer expectations.
- Utilized knowledge of automotive systems and technologies to accurately diagnose issues and recommend appropriate solutions.
- Maintained accurate service records, updated customer profiles, and addressed concerns to ensure customer satisfaction and retention.
- Collaborated with service technicians and parts department to ensure timely and efficient completion of repairs and maintenance tasks.
AutoZone
Parts Manager
12.2015 - 03.2017
- Provided excellent customer service by greeting and assisting customers with finding the right auto parts and accessories.
- Conducted inventory management to ensure stock levels were adequate and products were accurately labeled and organized.
- Maintains sales productivity, store appearance and merchandising standards.
- Addresses customer concerns and resolves them with a goal of turning a complaint into a compliment.
Pep Boys
Service Advisor
04.2012 - 12.2015
- Conducted comprehensive vehicle inspections and diagnoses to recommend appropriate services and repairs.
- Demonstrated strong product knowledge and expertise in recommending the best solutions to meet customer needs.
- Collaborated with team members to ensure a clean and organized work environment, resulting in improved customer satisfaction.
Skills
- Communication
- Teamwork
- Problem-Solving
- Active Listening
- Account Management
- Goal Oriented
Accomplishments
Inspector Contests (X2) Manheim January 2022
Top Continental Tire Sales in Southern California Region PEP BOYS April 2014
Timeline
Senior Mobile Inspector II
Manheim
03.2022 - Current
Service Advisor
Plus One Performance and Tire Pros
05.2020 - 06.2021
AutoZone
Parts Manager
12.2015 - 03.2017
Pep Boys
Service Advisor
04.2012 - 12.2015
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