Gwen Brennan
Nashville,TN
Summary
Welcoming Beauty Team Member bringing 8-year background analyzing clients' skin types and facial structures to provide appropriate products and advice. In-depth knowledge of cosmetic and skincare products. Helpful and friendly professional recognized for using suggestive selling techniques to boost sales
Overview
27
27
years of professional experience
Work History
Beauty Team Member
Target
Nashville, TN
03.2012 - Current
- Communicated with clients to inform and promote cosmetics and discuss pricing.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Used plan-o-gram instructions to organize and maintain displays.
- Created, organized and advertised beauty events, increasing brand awareness and daily margin sales.
- Operated POS system to handle sales, returns and exchanges.
- Attended sales meetings to obtain information about business trends and beauty industry developments.
Customer Service Representative
Bosch Rexroth Linear Motion Division
Charlotte, NC
08.2010 - 12.2012
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Inside Sales Representative
Livingston And Haven
Charlotte, NC
01.2003 - 03.2010
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Learned and Implemented Lean Techniques
- Managed over 300 accounts including those in the tire and automotive industry.
- Familiar with ED/?XML and coordinated order processing using major accounts company's websites.
- Trained new employees and cross trained other functions
Interim Agent
Randstad
Winston Salem, NC
01.2002 - 08.2002
- *Coordinated staffing needs of clients
- * Recruited and coached talent for placement
Office Manager
Roadway Express
Winston-Salem, NC
12.1999 - 01.2002
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
- Evaluated employee records and productivity to complete employee evaluations.
- Compared vendor prices and negotiated for optimal savings.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns
- Supervised 30 administrative employees
- Maintained less then a 2% error rate per 10000 bills of lading
Satellite Supervisor
Roadway Express
Raleigh, NC
03.1996 - 12.1999
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Identified individual employee's unique work styles and adapted management methods.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Monitored workshop work flow for over 30 employees.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
- Carried out day-day-day duties accurately and efficiently
Supervisor
Roadway Express
Winston-Salem, NC
08.1994 - 03.1996
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
Education
Bachelor of Arts - Business Administration
Salem College
Winston-salem, NC05.1994
Skills
- Sales expertise
- Complaint resolution
- Professional telephone demeanor
- Training development aptitude
- Key stakeholder relationship building
Timeline
Beauty Team Member
Target
03.2012 - Current
Customer Service Representative
Bosch Rexroth Linear Motion Division
08.2010 - 12.2012
Inside Sales Representative
Livingston And Haven
01.2003 - 03.2010
Interim Agent
Randstad
01.2002 - 08.2002
Office Manager
Roadway Express
12.1999 - 01.2002
Satellite Supervisor
Roadway Express
03.1996 - 12.1999
Supervisor
Roadway Express
08.1994 - 03.1996
Bachelor of Arts - Business Administration
Salem College