Summary
Overview
Work History
Education
Skills
Leadership & Community Involvement
Projects
Languages
Websites, Portfolios, Profiles
Timeline
Generic

Ilyas Nur

Hopkins,MN

Summary

Dependable IT Consultant with a solid background in managing and coordinating technical operations. Experience encompasses scheduling, maintaining equipment, overseeing software installations, troubleshooting technical issues, and supervising IT staff. Strengths include strong problem-solving abilities, leadership skills, and adaptability. Demonstrated success in improving operational efficiency and enhancing team productivity in previous roles.

Overview

2
2
years of professional experience

Work History

Technical Services Coordinator

Metropolitan State University
St. Paul, MN
09.2022 - 05.2023
  • Delivered exceptional service by assisting team members and providing comprehensive support through phone, email, chat, and in-person interactions.
  • Applied advanced troubleshooting techniques to quickly identify and resolve technical issues, reducing resolution time by 30%.
  • Consulted with students and staff to identify technical needs and recommend effective solutions, enhancing overall user satisfaction and improving system efficiency.

Associate IT Consultant

Normandale Community College
Bloomington, MN
09.2021 - 12.2021
  • Cultivated a welcoming environment for visitors at the Tutoring, Writing, and Computer Center, enhancing client satisfaction.
  • Streamlined appointment scheduling using E2E software, reducing booking errors by 20%.
  • Delivered exceptional customer service by consulting with students on sign-ins, D2L, Zoom, PC troubleshooting, and printing/scanning, demonstrating strong problem-solving and communication skills.

Education

Bachelor of Science - Computer Information Technology

Metropolitan State University
St. Paul, MN
05.2024

Skills

  • Customer Service
  • Troubleshooting
  • Active directory administration
  • PHP
  • HTML
  • MS Product
  • Microsoft Office Suite
  • Agile methodologies
  • Adaptability
  • Solution Implementation
  • Team Collaboration
  • Project Coordination

Leadership & Community Involvement

  • Black Student Union-MSU, St. Paul, MN, 09/2021, 05/2024
  • Muslim Student Association-MSU, St. Paul, MN, 09/2021, 05/2024

Projects

Tandana Web Development, 01/24- 05/24

Metropolitan State University - St. Paul, MN

  • Led the comprehensive enhancement of an established dance website, meticulously addressing existing errors while introducing a plethora of new features.
  • Orchestrated the seamless integration of a dynamic API, vastly expanding the website's functionality and seamlessly integrating it with external platforms.
  • Pioneered the development and implementation of a sophisticated admin login system, granting administrators unparalleled control over dance listings, complemented by the integration of ChatGPT assistance to elevate user engagement to unprecedented levels.

Mobile Game Development with Unity, 09/23- 12/23

Metropolitan State University - St. Paul, MN

  • Spearheaded the development of an innovative mobile game using Unity, showcasing expertise in game design, mechanics, and programming.
  • Designed and optimized the user interface and overall user experience, focusing on intuitive controls and visually appealing graphics tomaximize player engagement.
  • Successfully integrated monetization strategies, enhancing revenue potential through in-app purchases and ads without compromising theuser experience.

Multi Digital Entertainment Platform, 05/23- 08/23

Metropolitan State University - St. Paul, MN

  • Led the creation of a Multi Digital Entertainment Platform, merging video games, movies, music, and e-books.
  • Designed a user-friendly interface, enhancing accessibility and engagement.
  • Initiated a cost-effective shift to digital products for streamlined access.

Online Ordering Website, 01/23- 05/23

Metropolitan State University - St. Paul, MN

  • Collaborated on an Online Ordering Website like popular food apps.
  • Engineered seamless user experience, improving order management and payments.
  • Constructed an attractive front end using HTML and CSS.

Home Decor Project, 09/22- 12/22

Metropolitan State University - St. Paul, MN

  • Developed a home decor website using MySQL and PHP.
  • Architected and created a user-centric interface for easy product exploration.
  • Enhanced shopping experience with efficient processing and secure payments.

Languages

  • English
  • Somali

Websites, Portfolios, Profiles

  • https://www.linkedin.com/in/ilyas-nur
  • https://github.com/ilyasnur3

Timeline

Technical Services Coordinator

Metropolitan State University
09.2022 - 05.2023

Associate IT Consultant

Normandale Community College
09.2021 - 12.2021

Bachelor of Science - Computer Information Technology

Metropolitan State University
Ilyas Nur