Brock Ferren
Runaway Bay,Tx.
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner and Photographer
BEARDED PHOTOGRAPHY, Wise
Bridgeport, TX
07.2020 - Current
- Created and monitored promotional approaches to increase sales and profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Managed day-to-day business operations.
Spray Technician/ Installation Technician/ Sales Associate/ Customer Service Representative
RHINO LININGS OF WISE COUNTY
Bridgeport, TX
01.2014 - Current
- Used proper PPE and safety protocols for personal health and safety of other staff
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Buffed and finished surfaces after painting to complete product finish
- Informed customers of expected costs by providing written estimates for services prior to applications
- Inspected vehicles and equipment and performed minor repair work to maintain optimal functionality and longevity
- Delivered exemplary service to all customers, encouraging repeat business, positive feedback and long-term loyalty
- Engaged with customers to build rapport and loyalty
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers
- Maintained records related to sales, returns and inventory availability
- Solved customer challenges by offering relevant products and services
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules
- Answered customer questions about sizing, accessories and merchandise care
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked
- Proved successful working within tight deadlines and fast-paced atmosphere
- Offered friendly and efficient service to customers, handled challenging situations with ease
Lead Sales Associate
Best Buy
Grapevine, TX
11.2012 - 01.2014
- Monitored sales team performance and provided constructive feedback
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues
- Provided exceptional customer service to foster client loyalty and satisfaction
- Trained, coached and mentored new sales associates for maximum performance
- Kept detailed track of sales and customer information in company system
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers
- Worked independently with minimal supervision
- Contributed to team objectives in fast-paced environment
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs
- Trained new employees on customer service, money handling and organizing strategies
Education
Associate of Science - Science
WISE COUNTY WEATHERFORD COLLEGE
Associate of Science - Science
Brookhaven College
High School Diploma -
DECATUR HIGH SCHOOL
06.2008
Skills
- Strategic Planning
- Leadership and People Development
- Integrity and Transparency
- Effective Communicator and Public Speaker
Certification
Occupational Safety and Health, Decatur, TX
General Industry Safety and Health Certificate, 2008
Timeline
Owner and Photographer
BEARDED PHOTOGRAPHY, Wise
07.2020 - Current
Spray Technician/ Installation Technician/ Sales Associate/ Customer Service Representative
RHINO LININGS OF WISE COUNTY
01.2014 - Current
Lead Sales Associate
Best Buy
11.2012 - 01.2014
Associate of Science - Science
WISE COUNTY WEATHERFORD COLLEGE
Associate of Science - Science
Brookhaven College
High School Diploma -
DECATUR HIGH SCHOOL
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