Summary
Overview
Work History
Education
Skills
Timeline
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Carrie Sanden

Davis,IL

Summary

Detailed Customer Service Representative known for having great skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. I am also a Quality-focused Data Entry Clerk experienced in data processing. Skilled at entering data quickly with strong attention to detail and accuracy. Team player with outstanding communication skills and flexibility in working with others.

Overview

10
10
years of professional experience

Work History

House Manager

Self employed
Davis, IL
01.2018 - Current
  • Developed systems for efficient management of daily operations in the house.
  • Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
  • Developed individualized lesson plans for each student based on their educational needs and abilities.
  • Provided instruction in core academic subjects such as math, science, language arts, social studies, and foreign languages.
  • Implemented instructional materials and curriculum to meet specific program needs.
  • Maintained an orderly classroom environment conducive to learning.
  • Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.

Data Entry Clerk

Data Dimensions
Janesville, WI
03.2016 - 01.2018
  • Utilized specialized software applications related to the job role.
  • Maintained confidentiality of sensitive information entered into the system.
  • Reviewed existing information for accuracy and made necessary corrections.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Operated various office equipment such as scanners, printers. when required.
  • Scanned documents into appropriate databases for storage purposes.
  • Verified accuracy and completeness of data entry into the database system.
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Identified, corrected, and reported data entry errors.

Customer Service Representative

CVS/caremark
Rockford, IL
05.2014 - 03.2016
  • Maintained detailed records of pharmacist interactions and comments for future reference.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Engaged in conversation with pharmacists to understand needs, resolve issues with prescriptions not going through.
  • Provided customer service and support to pharmacists regarding their customers' prescription plans.
  • Processed system overrides for prescriptions that did not go through on their end.
  • Entered data into computer systems accurately and quickly.

Education

GED -

Regional Offices
Loves Park, IL
06-2001

Skills

  • Excellent communication skills
  • Multi-Tasking
  • Document Preparation
  • Task coordination
  • Independent worker
  • Data Entry
  • Inbound and Outbound Calling
  • Call Management
  • Calm Demeanor
  • Typing 38 WPM
  • Microsoft Excel
  • Call center experience
  • Coordination
  • Customer Relations

Timeline

House Manager

Self employed
01.2018 - Current

Data Entry Clerk

Data Dimensions
03.2016 - 01.2018

Customer Service Representative

CVS/caremark
05.2014 - 03.2016

GED -

Regional Offices

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Carrie Sanden