Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Company
Timeline
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BHAGYALAKSHMI Gomathinayagam

Cary,USA

Summary

Visionary Product Leader with 19+ years of experience driving customer-centric innovation and delivering measurable business impact in financial services. Expertise in leading cross-functional teams, fostering agile cultures, and aligning strategic priorities to accelerate digital transformation. Proven track record in building high-impact roadmaps, defining KPIs, and driving iterative innovation through data-driven experimentation. Passionate about empowering teams, optimizing customer journeys, and leveraging technology to create seamless, high-value digital experiences.

Overview

20
20
years of professional experience
1
1
Certification

Work History

VP, Product Management End to End Delivery

JPMorgan Chase
Wilmington, DE
01.2019 - Current
  • Led strategic roadmaps for key products, including cxL Platform Integration, Amazon Online Travel, and Instacart partnerships, driving ideal customer experiences across web and mobile
  • Directed six agile squads (45+ members) to execute three enterprise-aligned product initiatives, accelerating time-to-market by 30%
  • Spearheaded an $8M travel solutions platform redesign, increasing client retention by 22% through iterative user testing and real-time feedback
  • Defined and implemented OKRs, ensuring data-driven prioritization and measurable business impact
  • Collaborated with engineering, data analytics, legal, and executive leadership to deliver high-quality product outcomes
  • Drove AI-driven personalization initiatives in partnership with engineering and UX teams, increasing booking conversion rates by 40%
  • Optimized agile execution and fostered a culture of experimentation, enabling rapid testing, continuous learning, and innovation
  • Partnered with C-suite stakeholders to shape product vision, achieving 15% YoY growth in travel and lodging engagement
  • Enhanced cross-portfolio visibility by implementing JiraAlign workflows, resolving 80% of capacity conflicts within two quarters

Senior Product Manager, CTO Operations

JPMorgan Chase
Wilmington, DE
01.2017 - 01.2019
  • Led end-to-end UAT strategy for mission-critical products, including ADA compliance tools and Cash Management systems, ensuring seamless deployment across multiple business lines
  • Defined and executed market entry strategy for Chase Travel tools, capturing 12% market share within 18 months through competitive analysis and rapid MVP deployment
  • Enhanced agile execution and stakeholder alignment by implementing Jira dashboards, improving project transparency and decision-making
  • Mentored and coached eight product managers in agile methodologies, achieving 95% squad autonomy in backlog refinement and sprint execution
  • Championed agile best practices, facilitating sprint planning, retrospectives, and continuous process improvements to drive team efficiency and product delivery

Product Manager, Core System of Records

JPMorgan Chase
Wilmington, DE
01.2014 - 01.2017
  • Led product strategy and modernization for the credit card core system of records, driving cloud migration and reducing transaction processing time by 35%
  • Enhanced ledger management and dispute resolution workflows, cutting processing errors and improving reconciliation efficiency
  • Implemented an API-first strategy, streamlining integrations across fraud detection, digital banking, and risk platforms, reducing data inconsistencies by 40%
  • Partnered with compliance and security teams to ensure adherence to CFPB, OCC, and PCI-DSS regulations, mitigating operational risk and reducing compliance-related incidents
  • Optimized real-time transaction processing, reducing latency by 45% and enhancing customer experience across mobile and online banking channels

Senior Programmer Team Lead, Credit Card Rewards

Bank of America
Newark, DE
01.2010 - 01.2014

Senior Application Developer, Private Label Cards

TATA Consultancy Services
India, India
01.2007 - 01.2010

Quality Assurance Lead, Credit Card Posting

Covansys
India, India
01.2005 - 01.2007

Education

Master of Science - Data Science

University of Illinois Urbana-Champaign
Champaign, IL
01.2026

Bachelor of Technology - Information Technology

Anna University
Chennai, India
01.2004

Skills

  • Product Strategy
  • Vision & Execution
  • Agile Leadership
  • SAFe
  • Scrum
  • Jira
  • JiraAlign
  • Financial Services Platforms
  • Digital Experience
  • Enterprise-Wide Stakeholder Engagement
  • Alignment
  • Cross-Functional Leadership
  • Data-Driven Decision Making
  • KPI Optimization
  • Customer-Centric Innovation
  • Digital Transformation
  • Program Management
  • Risk Mitigation
  • Governance

Certification

  • Certified SAFe Product Owner / Product Manager (PMPO)
  • Project Management Professional (PMP)

Personal Information

Title: VP, Product Management & Delivery

Company

JPMorgan Chase

Timeline

VP, Product Management End to End Delivery

JPMorgan Chase
01.2019 - Current

Senior Product Manager, CTO Operations

JPMorgan Chase
01.2017 - 01.2019

Product Manager, Core System of Records

JPMorgan Chase
01.2014 - 01.2017

Senior Programmer Team Lead, Credit Card Rewards

Bank of America
01.2010 - 01.2014

Senior Application Developer, Private Label Cards

TATA Consultancy Services
01.2007 - 01.2010

Quality Assurance Lead, Credit Card Posting

Covansys
01.2005 - 01.2007

Master of Science - Data Science

University of Illinois Urbana-Champaign

Bachelor of Technology - Information Technology

Anna University

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BHAGYALAKSHMI Gomathinayagam