Summary
Work History
Education
Skills
Timeline
Generic

Bhagyalaxmi Omkarappa

Portland

Summary

Dynamic Developer Support Engineer with a proven track record at Siemens Technology and Services, enhancing customer satisfaction through strategic issue analysis and exceptional client relations. Adept at mentoring teams and fostering collaboration, I leverage strong analytical thinking and attention to detail to drive product improvements and deliver outstanding service.

Work History

Volunteer

Beaverton School District
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Improved literacy rates with weekly volunteer tutoring sessions.

Developer Support Engineer

Siemens Technology And Services Private
  • Improved customer satisfaction through prompt and effective troubleshooting of technical issues.
  • Delivered exceptional customer service by maintaining strong communication with clients throughout the issue resolution process.
  • Mentored junior support engineers, fostering professional growth and boosting team productivity.
  • Coordinated with sales teams to address pre-sales inquiries, solidifying prospective client confidence in the company''s products and services.
  • Collaborated with cross-functional teams to optimize product performance and resolve complex issues.
  • Contributed to product updates by providing detailed feedback on user needs based on support interactions.
  • Assisted in product development by providing valuable insights from user feedback and support experiences.

Education

Bachelor of Science - Information Science

APS College of Engineering
Bengaluru India
08-2009

Skills

  • Positive attitude
  • Teamwork and collaboration
  • Efficient task management
  • Strategic issue analysis
  • Attention to detail
  • Computer operation skills
  • Client relations strength
  • Reporting proficiency
  • Team building
  • Task prioritization
  • Analytical thinking
  • Adaptability and flexibility

Timeline

Volunteer

Beaverton School District

Developer Support Engineer

Siemens Technology And Services Private

Bachelor of Science - Information Science

APS College of Engineering