Dynamic Developer Support Engineer with a proven track record at Siemens Technology and Services, enhancing customer satisfaction through strategic issue analysis and exceptional client relations. Adept at mentoring teams and fostering collaboration, I leverage strong analytical thinking and attention to detail to drive product improvements and deliver outstanding service.
Work History
Volunteer
Beaverton School District
Assisted with special events and programs.
Maintained clean, neat, and operational facilities to serve program needs.
Supported engaging, fun, and smooth-running events by helping with organization and planning.
Used strong interpersonal communication skills to convey information to others.
Communicated with staff members to stay informed about volunteer opportunities and events.
Mentored new volunteers, fostering a supportive and inclusive team environment.
Represented organization positively and professionally while providing community with much-needed services.
Improved literacy rates with weekly volunteer tutoring sessions.
Developer Support Engineer
Siemens Technology And Services Private
Improved customer satisfaction through prompt and effective troubleshooting of technical issues.
Delivered exceptional customer service by maintaining strong communication with clients throughout the issue resolution process.
Mentored junior support engineers, fostering professional growth and boosting team productivity.
Coordinated with sales teams to address pre-sales inquiries, solidifying prospective client confidence in the company''s products and services.
Collaborated with cross-functional teams to optimize product performance and resolve complex issues.
Contributed to product updates by providing detailed feedback on user needs based on support interactions.
Assisted in product development by providing valuable insights from user feedback and support experiences.