Bhagyasree Borse
Hyderabad,India
Summary
I would like to work in an organization that will give me a platform to utilize my technical skills and enrich my knowledge in the process to help incorporate growth with my initiative and managerial skills and to excel in the dynamic corporate environment without overlooking the basic values of life.
Overview
6
6
years of professional experience
Work History
Digital Interaction Specialist
24/7.ai
04.2018 - 02.2020
- Reviewed and resolved marketing department's monthly analysis of clients acquisition data and troubleshooting wireless services.
- Developed and retained strong rapport with multiple high-value clients.
- Identified appropriate marketing channels and target clients for better business decisions.
Senior Technical Support Associate
Techmahindra
02.2020 - 12.2020
- Assisted clients in identifying and resolving technical issues and explained solutions to restore Verizon service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address client inquiries or technical issues.
Senior E-Support Officer
24-7 intouch
02.2021 - 02.2023
- Handled administrative requirements for Walmart client, maintained records and submitted operational reports.
- Resolved client's order related queries and concerns in timely manner to provide successful outcome.
- Trained and mentored junior team in tactical operations.
Product Specialist
Darwin Box
03.2023 - 12.2023
- Continually expanding knowledge of product, and resolving the cases through testing and replicating in order to give clients a successful business result.
- Supporting clients to resolve the queries and bugs in timely manner and solve integration related queries and help clients with issues related to biometric data sync with Darwin box software.
- Researching product's technical specifications and accurately communicated information.
Education
Bachelor of Commerce (General) -
Kasturba Women's Degree College
12.2017
Intermediate -
Kasturba Girls Junior College
05.2014
Tenth standard -
Aurobindo Model High School
03.2012
Skills
- Good Communication Skills
- Self Motivated & Faster Learner
- Detail Oriented
- Ability to Multitask
- Analytical thinking
- Punctuality & Hard Working
- Positive thinking
- Leadership Skills
Languages
English
Hindi
Telugu
Marathi
Personal Information
- Date of Birth: 07/28/1997
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Hobbies and Interests
- Swimming
- Cooking
- Listening to music
- Internet browsing
Disclaimer
I hereby declare that the above-mentioned details are true to my knowledge.
Timeline
Product Specialist
Darwin Box
03.2023 - 12.2023
Senior E-Support Officer
24-7 intouch
02.2021 - 02.2023
Senior Technical Support Associate
Techmahindra
02.2020 - 12.2020
Digital Interaction Specialist
24/7.ai
04.2018 - 02.2020
Bachelor of Commerce (General) -
Kasturba Women's Degree College
Intermediate -
Kasturba Girls Junior College
Tenth standard -
Aurobindo Model High School
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