Courtney Green
Douglasville,GA
Summary
Experienced Customer Care Agent bringing 5 years of applying exceptional customer service. Highly motivated individual committed to hard work and intensive analysis. Specialize in quality, speed and process optimization. Responsive and resilient team player with an adaptable and resourceful mindset.
Overview
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Expeditor — Digital Care Specialist
Home Depot
Atlanta, Ga.
01.2021 - Current
- Collaborate with other teams, like marketing and customer service to ensure brand consistency.
- Communicate with followers, respond and queries in a timely manner.
- Suggest new features to enhance software for customer satisfaction.
- Stay up-to-date with current technologies and trends in social media, design tools, and applications.
- Implement social media strategy to align with business goals.
Home Depot
Atlanta, Ga.
03.2020 - 01.2021
- Communicate effectively via phone and email with our internal and external partners.
- Analyze and identify problems to resolve root cause of the customer issues.
- Takes ownership of customer issues and provides complete end to end issue resolution by utilizing resources available.
- Presented recommendations and solutions to my team to meet the expectations of both the user and our team.
Pro Customer Support Coordinator — Chat Specialist
Home Depot
Atlanta, Ga.
01.2019 - 03.2020
- Account management- Educated the customer on purchase tracking and how to utilize their pro account to benefit their business needs.
- Served as a liaison in various meetings to improve upon pro systems.
- Analyze complex trends in the system that negatively impacted customers and developed ways to better assist.
- Assisted with chat training for a newly developed line of business.
- Provided knowledge from working in the chat department at KCC to assist associates with a better transition from phones to chat.
Chat Specialist
Home Depot, OCC
Marietta, Ga.
09.2016 - 01.2019
- Managed and coordinated team presentations, workshops, and outreach events.
- Assisted in developing a software program implemented into the chat feature to answer common questions for customers.
Customer Service Specialist
Home Depot, KCC
Marietta, Ga.
09.2014 - 12.2014
- Answer incoming calls in a prompt and courteous manner.
- Proven quality professional customer service that consistently meets or exceeds company standards of excellence and customer expectations.
- Created, maintained, and improved customer relationships while interacting with customers daily during sales and product inquiry transactions.
Education
Business Administration, HR
Western Governors University
11.2020 - Current
Online — Business Administration, HR
Strayer University
01.2017 - 05.2018
Skills
Microsoft Office-Windows proficient
Software system skills
Active listening skills
Excellent work ethic
Organization and Time management
Excellent written and oral communication
Good communication skills
Timeline
Expeditor — Digital Care Specialist
Home Depot
01.2021 - Current
Business Administration, HR
Western Governors University
11.2020 - Current
Home Depot
03.2020 - 01.2021
Pro Customer Support Coordinator — Chat Specialist
Home Depot
01.2019 - 03.2020
Online — Business Administration, HR
Strayer University
01.2017 - 05.2018
Chat Specialist
Home Depot, OCC
09.2016 - 01.2019
Customer Service Specialist
Home Depot, KCC
09.2014 - 12.2014