CAROL DZIENGELEWSKI
Swanton,USA
Summary
Experienced with remote customer support, proficient in managing inquiries and resolving issues promptly. Utilizes effective communication and technical skills to provide seamless user experiences. Knowledge of customer relationship management tools and best practices to ensure client satisfaction and operational efficiency.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Care Coordinator Support Specialist
Bon Secours Mercy Health
Toledo, OH
03.2024 - Current
- Coordinated patient care plans to ensure seamless transitions across healthcare settings.
- Collaborated with interdisciplinary teams to enhance patient outcomes and satisfaction.
- Managed scheduling and resource allocation to optimize clinic operations and efficiency.
- Developed educational materials for patients, fostering understanding of treatment options and health management.
Support Coordinator IV
Russell J. Ebeid Childrens Hospital
07.2022 - Current
- ensuring timely completion of tasks and effective communication.
- Maintained detailed documentation.
- Coordinated meetings and events for internal and external groups.
- Maintained and verified accuracy of records and generated miscellaneous reports.
- Organized and coordinated appointment and meeting schedules for physicians.
- Managed incoming phone calls and addressed inquiries from customers, vendors, and external contacts.
- Oversaw and optimized electronic and paper-based filing systems to ensure easy access to essential documents.
Support Coordinator III
Family Birthing Center at McClaren St. Lukes Hospital
11.2016 - 07.2022
- A moderately complex administrative assistant position providing support to the Family Birthing Center. Manage all office duties within the department, as assigned to me, independently and efficiently. Manage admissions and patient appointments, manage surgical / anesthesia schedules, department charge entries, maintain and update department logs and reports, gather medical records and fax to physicians and medical facilities, train and mentor new employees, insurance verification, maintain, with confidentiality, patient and staff information.
- Facilitated communication between patients and healthcare providers to enhance service and maintain front desk duties
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication.
- Provided new employee training to members on best practices in care coordination, promoting professional development and fostering a knowledgeable workforce.
- Oversaw appointment scheduling and itinerary coordination for patients
- manage all office duties
- Maintained and verified accuracy of records and generated miscellaneous reports.
Support Coordinator III
Sleep Disorder Center / ProMedica St. Luke's Hospital
Maumee, OH
07.2013 - 11.2016
- A moderately complex administrative assistant position providing support to the Sleep Lab. Manage all office duties within the department independently and efficiently. Manage patient appointments and staff schedules. Obtain appropriate patient orders and information. Obtain Insurance verification and precertification. Excellent communication and negotiation skills with patients and staff. Manage patient/physician logs and reports. Billing. Maintain office supplies.
Central Scheduler, Bed Control Coordinator, Registration Representative, Occasional Switchboard Operator
Patient Registration/ ProMedica St. Luke's Hospital
Maumee, OH
07.1999 - 07.2013
- Performed various patient registrations and scheduling duties, which included the following:
- Central Scheduler: Specially trained to register and schedule outpatient tests and interventional radiology procedures as well as configure departmental reports. Experience with precertification and insurance verification. Scheduled all other outpatient testing, updated patient demographics, obtained and verified patient orders, maintained patient files and confidentiality, instructed patients on testing procedures and test preparation, maintained constant communication with physician offices regarding specific tests/procedures, and performed other various duties as necessary. While in this position, exhibited strong communication skills with patients and physicians' offices.
- Bed Control Coordinator: Supervised Patient Registration staff, screened telephone calls for direct admissions, coordinated bed assignments, maintained hospital Census reports, maintained patient records, facilitated bed transfers, and handled other various tasks as needed.
- Registration Representative (Emergency & Outpatient): Provided direct patient care by interviewing patients, obtaining demographics, completing necessary documents, and assisting patients to appropriate departments for testing.
- Occasional Switchboard Operator: Provided occasional relief for the hospital's Switchboard Operator by handling all general calls and transferring as necessary.
Medical Assistant
Medical Assistant/the Toledo Clinic, Inc.
Toledo, OH
07.1991 - 07.1999
- Completed computer scheduling of office appointments, tests, and treatments for patients as ordered by physicians. Also took vital signs and prepared patients for examinations and treatments. In addition, screened phone calls for referrals to physicians and/or nurses, and maintained patient records, physician appointment books, and other information.
Medical Assistant
Office of Sharon L. Erel, MD
Toledo, OH
10.1989 - 07.1991
- Interviewed patients for medical history and vital signs, prepared patients and assisted physician during examinations. Performed electrocardiograms, urinalysis, and venipuncture. Administered injections, patient instruction, and maintained patient records. In addition, performed various clerical duties which included scheduling, referrals, preparing insurance claims with proper diagnostic and procedural coding for billing.
Education
Medical Assistant Program -
University of Toledo
Toledo, OH05-1989
General Diploma - undefined
Port Clinton High School
Port Clinton, OH05-1986
Skills
- 24 years of clerical / support Coordinator experience with various patient registration, scheduling, and office duties, along with 10 years experience of clinical and clerical medical assisting Proficient in Cerner, Citrix, Perfect Serve, Responder Five, Enterprise Registration, Enterprise Scheduling, Epic, Insight, MedEx, Cypress, Affinty, Tempus, Chartmax, Trace and RightFax Also proficient in Windows, Microsoft Excel, and Microsoft Word Strong organizational and administrative skills, Excellent oral and written communication skills with the ability to make decisions and problem solve
- Documentation
- Patient education
- Organizational skills
- Case management
- Medical terminology understanding
- Documentation proficiency
- Multidisciplinary team collaboration
- Scheduling
- Medical terminology
- Insurance practices
- Organizational standards
- Multitasking and organization
Certification
Basic life support
Timeline
Care Coordinator Support Specialist
Bon Secours Mercy Health
03.2024 - Current
Support Coordinator IV
Russell J. Ebeid Childrens Hospital
07.2022 - Current
Support Coordinator III
Family Birthing Center at McClaren St. Lukes Hospital
11.2016 - 07.2022
Support Coordinator III
Sleep Disorder Center / ProMedica St. Luke's Hospital
07.2013 - 11.2016
Central Scheduler, Bed Control Coordinator, Registration Representative, Occasional Switchboard Operator
Patient Registration/ ProMedica St. Luke's Hospital
07.1999 - 07.2013
Medical Assistant
Medical Assistant/the Toledo Clinic, Inc.
07.1991 - 07.1999
Medical Assistant
Office of Sharon L. Erel, MD
10.1989 - 07.1991
General Diploma - undefined
Port Clinton High School
Medical Assistant Program -
University of Toledo
Epic
Epic, windows, microsoft excel, microsoft word, right fax , genysis