Bharat Lakshmi Venkateshwara
Head Of Solutions Delivery And Professional Services
IRVING,TX
Summary
A dynamic technology leader with over 15 years of experience leading cross-functional teams. Proven success in scaling solutions across global markets, optimizing delivery frameworks, and achieving more than 20% increase in project efficiency through cloud and SaaS implementations. Proficient in strategic planning, solutions delivery, and product management methodologies, dedicated to empowering airline, travel and banking customers to boost performance and secure long-term success.
Overview
15
15
years of professional experience
Work History
Global Solutions Delivery Leader
CAE (Successor in Interest to Sabre Inc)
04.2014 - Current
- Championed planning, execution, & delivery of 120+ airline customers in AWS across cross functional teams in Flight dispatch, Operations Control, Crew Management, Airports & Inflight management.
- Led strategic planning, cross-functional teams of 20+ SME's, ensuring collaboration driven by varying KPIs, resulting in 95% on-time and on-budget implementations.
- Managed budgets exceeding $30 million annually, proficient in Waterfall, Kanban, Agile, and PMBOK methodologies.
- Created multi-year roadmaps for portfolios, presenting to executives to achieve short-and long-term business objectives.
- Improved global delivery processes by efficient project management methodologies and reducing implementation costs by 15% on large scale projects.
- Ensured a 95% on-time delivery rate by managing the analysis and disposition of all change requests impacting assigned programs.
- Provided thought leadership and reviewed processes, offering efficiency recommendations that led to a 10% reduction in operational costs. Optimized resource allocation for projects, maximizing team productivity while maintaining budgetary constraints.
- Conducted regular performance reviews and provided constructive feedback to team members for continued professional development and growth.
Technical Product Specialist
Ocwen Financial
11.2011 - 04.2014
- Facilitated communication between technical and non-technical stakeholders, ensuring clear understanding of project requirements and expectations.
- Collaborated with cross-functional teams to streamline product development processes, ensuring timely delivery of updates.
- Optimized product performance by 5% with diligent troubleshooting and root cause analysis.
- Championed successful collaboration between internal stakeholders such as sales teams, engineers, and designers throughout the entire product lifecycle process and ensuring average quality of 95%.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts with 90% CSAT scores.
- Responded to customer requests for products, services, and company information. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Product Analyst
Expedia.com
04.2010 - 09.2011
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Maintained accurate records of bookings, payments, and any changes made during the planning process for easy reference later on as needed.
- Worked closely with sales teams to identify growth opportunities within target markets leading increased visibility of agency services.
- Leveraged expertise in various software tools to expedite the testing process and improve overall efficiency.
- Provided valuable input on product improvements based on customer feedback gathered during user experience evaluations.
Education
Post Graduate Diploma in Management - Information Technology & Program Management
Alliance University
Bengaluru, IN 05.2001 -
Bachelor of Science - Computer Science
Administrative Management College
Bengaluru, IN 05.2001 -
Skills
- Cloud and SaaS: AWS and Azure
- CSPO and Data Integration Champion
- Operating Systems: Windows and Linux
- Databases: Oracle, PSQL, MSSQL
- Tools: Microsoft Office Suite, JIRA, and Rally
- Methodologies: Agile, Scrum, SDLC, Waterfall
Core Competencies
- People's leadership
- Integration and vendor management
- P&L Management
- Portfolio management
- Software Implementation
- Sales and Operations
- New Business Development
- Financial Reporting
- Strategic Planning
- Change Management
- Process Improvement
- Project governance
Timeline
Global Solutions Delivery Leader
CAE (Successor in Interest to Sabre Inc)
04.2014 - Current
Technical Product Specialist
Ocwen Financial
11.2011 - 04.2014
Product Analyst
Expedia.com
04.2010 - 09.2011
Post Graduate Diploma in Management - Information Technology & Program Management
Alliance University
05.2001 -
Bachelor of Science - Computer Science
Administrative Management College
05.2001 -
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